• IT, Recovery & Infrastructor Senior Manager / Manager Jobs in Malaysia - 991961



    Shangri-La Shared Services Sdn. Bhd.
  • 6 - 8 Years
  • Malaysia - Kuala Lumpur
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  • Posted 18 days ago
  • Job Views: 4
  • Job Applicants: Less than 10

Job Description

- To drive IT & Infrastructure strategy within the company

- To ensure all IT incidents are resolved and requests completed according to Service Level Agreements
- Contingency planning – prevention of any critical failures and ensuring uninterrupted operations – to ensure that all existing backup and recovery operational procedures are updated & tested
- Prepare IT annual budget expenses – recommend purchase of system/hardware/IT solutions to support business and streamline work efficiency
- Provide various 1st level support for the following systems according to business requirements
- Setup and support desktop, notebook and other applications according to SLIM standards
- In charge of user administration for various systems
- Generate system-wide performance reports related to IT matters as required by CEPT and SLIM
- Responsible for systems upgrade and project implementation
- Coach and train staff in regards to basic IT knowledge
- Responsible for overallCEPT Server Room Maintenance
- Perform daily, weekly and monthly systems backup
- Provide systems support for all systems used in CEPT
- Perform ad-hoc systems upgrade and enhancement
- Responsible for managing and maintaining the Local Area Network (LAN)
- Provide technical support to end-users in regards to their hardware problems
- Responsible for supporting end-user software application issues
- Check on computer viruses and update virus definitions periodically
- To ensure that latest Microsoft security patches are updated
- Hardware and software installation
- Work closely with vendors for any computer related issues in regards to office network and hardware
- Write and provide basic user guides and training to end-users
- Create new user access for various systems
- Carry out regular system checks in terms of user and system logs
- Carry out periodic systems cleaning
- Perform systems backup and restore lost data

Requirements

- Degree or Diploma in Computer Studies
- Willing to be on 24/7 Standby
- Ability to communicate in English (oral and written)
-6 years working experience in Information Systems
- Calm and stable disposition
- Knowledge of networking & programming
- Independent with good problem solving skills
- Results oriented

Profile Summary

Type:Company Job

Role:Senior Manager

Industry:Hotel/Hospitality

Salary:Not Disclosed

Deadline:30th Jan 2020

Company Profile

Shangri-La Hotels and Resorts is a global leader in luxury hospitality with unique Asian heritage.
Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.
Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

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