• IT Support Engineer Jobs in Malaysia - 982139

    OCTOPUS RETAIL SDN. BHD.
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur - Bangsar South
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  • Posted above 1 month
  • Job Views: 19
  • Job Applicants: Less than 10

Job Description

This position is reponsible for providing quality support with a high degree of customer satisfaction

You will be
Working along side with the Sales team to resolve customer facing issuesReceive and respond to phone and email request for system assistanceProvide first tier support for other POS peripheral such as POS printer, scanners, routers etcGenerate/resolve support tickets, ensuring that all required data in contained on the ticketConduct customer training and demosTesting & reporting bugs to the development teamCreate and maintain support documentation/knowledgebase entriesDeploy system for customers, phsical setup and configuration

Job Requirements
Familiar with MacOS & iOS Operating SystemFamilar with network troubleshootingCandidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalentAt least 1 - 4 Year(s) of working experience in the related field is required for this position, fresh graduates are also encourged to applyAble to communicate in English, Bahasa Melayu, and MandarinApplicants should be Malaysian or hold relevant residence status

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Consulting (IT, Science, Engineering & Technical)

Salary:Not Disclosed

Deadline:14th Jan 2020

Company Profile

Octopus Retail Management is a independent software vendor that creates it’s own software for the retail and F&B industry. It’s point of Sales software, Octopus has been serving retailers in the last 15 years or so and clients range from big name retailers such as Billabong, Club 21, Massimo Bonini and Richard Mille to mom and pop stores. Our footprint is mainly in the Asia, covering countries like Malaysia, Indonesia, China, Thailand, Philippines and of course Singapore. In recent months, our software esepcially the IPad version continues to attract clients in North America, Europe and South Africa.

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