This position is reponsible for providing quality support with a high degree of customer satisfaction You will beWorking along side with the Sales team to resolve customer facing issues Receive and respond to phone and email request for system assistance Provide first tier support for other POS peripheral such as POS printer scanners routers etc Generate resolve support tickets ensuring that all required data in contained on the ticket Conduct customer training and demosTesting and reporting bugs to the development team Create and maintain support documentation knowledgebase entries Deploy system for customers phsical setup and configuration Job Requirements Familiar with MacOS and iOS Operating SystemFamilar with network troubleshooting Candidate must possess at least Higher Secondary STPM and quot A and quot Level Pre-U Diploma Advanced Higher Graduate Diploma Bachelor s Degree Post Graduate Diploma Professional Degree in Engineering Computer Telecommunication Computer Science Information Technology or equivalent At least 1 - 4 Years of working experience in the related field is required for this position fresh graduates are also encourged to apply Able to communicate in English Bahasa Melayu and Mandarin Applicants should be Malaysian or hold relevant residence status
Type : Company job
Role : Junior Executive
Industry : Consulting (IT, Science, Engineering & Technical)
Salary : Not Disclosed
Octopus Retail Management is a independent software vendor that creates it’s own software for the retail and F&B industry. It’s point of Sales software, Octopus has been serving retailers in the last 15 years or so and clients range from big name retailers such as Billabong, Club 21, Massimo Bonini and Richard Mille to mom and pop stores. Our footprint is mainly in the Asia, covering countries like Malaysia, Indonesia, China, Thailand, Philippines and of course Singapore. In recent months, our software esepcially the IPad version continues to attract clients in North America, Europe and South Africa.