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a. Primary Account Ownership for 10 Key Accounts
- maintenance of customer’s configurations in CDNs & Load Balancer
- overall support lead for these accounts
- maintain technical information of account up to date and shared with team
b. Return missed call to customer and incoming emails within 10 minutes
c. Answer incoming calls to Operation Center within 15 seconds
d. Clearly communicate with customers (via telephone and/ email and/or Skype) to ensure that you understand the issue and they understand the resolution
e. Search through the Support Portal to address a given customer issue after gathering & understanding customer requirements
• At least 2 years of experience in external customer facing support role
• Mandarin speaking and writing is an advantage
• Must be willing to work on shift schedule
• Good keyboard and communication skills
• Proficient usage of email, and IM applications (such as Skype, WhatsApp, etc.)
• Good customer service interaction skills
• Proficient knowledge of MS Office / Google Office Suite
• Team player who is willing to learn and share skills and knowledge
• Preference for IT Certificate / Diploma / Higher Diploma
• Certified Cyber Security Engineers preferred
Deadline:24th Aug 2019
CORE BUSINESS : RECRUITMENT & HR PAYROLL OUTSOURCING.
CREST FORCE Create Relationship between Prospective Employers and Successful Talents.
Agensi Pekerjaan Crest Force (M) Sdn Bhd was founded in the year of 2003. Being strategically located in the heart of Selangor State, Malaysia - PETALING JAYA gives us the opportunity to help our clients and job applicants abroad with the rich reserves of human resources available national and international wide. We strike to be the benchmark of positioning the right employee to the right organization in a timely manner- a high quality service, at a cost-effective price, to the highest and confidential professional standard.
Primarily starting with Administration, Accounting & Finance, Sales & Marketing, Temporary & Contract staffing. Crest Force has now established its presence in the field of Technical Engineering, Manufacturing, Construction, Information Technology and Banking Industries. Crest Force is promoted by a group of highly driven, ambitious, experiened and professional recruitment consultants with diverse specialize functional expertise. They are committed in achieving the unified vision of building a successful, profitable and dynamic organization.
Product & Services
Permanent , Contract , Temporary , Part-time staffing)
Technical & Non-Technical Recruitment.
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