JOB DESCRIPTION and bull To ensure desired customer delight by providing satisfactory response to customer interaction and bull Manage Customer Interactions through Inbound and out bound voice contact through his her team for the various services and bull Evolve more effective work process for improving customer interactions and bull Constantly monitor and review performance metrics for achievement of objective and bull Contribute inputs towards sales and marketing plans and bull To interface with respective work centre for resolution of complaints and bull Manage resolution of billing queries Issues and bull To track and ensure closure of complaints and bull To effectively manage Contact Centre operations for constant performance achievements and bull Identify relevant training needs of agents and ensure effective implementation and bull Effectively manage shift operations and bull Interface with IT HR Training Quality and bull Collate data and generate MIS report REQUIREMENT and bull Candidate must possess at least a Bachelor Degree in any field and bull Required languages English and Japanese and bull At least 2 years of working experience in the related field is required for this position and bull Must be positive customer-centric fast paced and prompt achievement oriented energetic and enthusiasticATTITUDE and bull Positive and bull Customer-centric and bull Fast paced and prompt and bull Achievement oriented and bull Energetic and EnthusiasticSKILLS and bull Spoken Communication skills and bull English Language skills and bull Proficient in MS Office and Computer skills and bull Probing skills and bull Analytical skills and bull Influencing skills and bull Interpersonal skills and bull Leadership qualities and bull Problem Solving skills and bull Counselling skillsFACILITIES and BENEFITS and bull Paid air ticket to Malaysia and bull Paid visa to Malaysia and bull Paid Employment Pass in Malaysia and bull 2 weeks free accommodation on arrival and bull Expatriate management and employee relations team to assist with acclimatization and support and bull Excellent career opportunities to grow into supervisory and support roles and bull Accommodation shopping malls close to office and bull Railway station at walking distance shuttle van provided from LRT station to office
Type : Company job
Role : N/A
Industry : Call Center/IT-Enabled Services/BPO
Salary : Not Disclosed
"Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees.
Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate."
We recognize people as the key foundation of our extraordinary growth. This reflects in our mission statement: 'Happy Employees, Happy Customers and Happy Shareholders'. Our HR Vision ‘Create a progressive workplace that enables partnership for prosperity’ aims at building an ecosystem which is dynamic, vibrant, contemporary, and presents infinite possibilities for our people.