• Live Chat Agent Jobs in Malaysia - 1025025

    ANTON PAAR GMBH
  • 3 - 5 Years
  • Malaysia - Selangor - Petaling Jaya
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  • Posted 22 days ago
  • Job Views: 5
  • Job Applicants: Less than 10

Job Description

"



Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U

At least 3Year(s) of working experience in the related field is required for this position

Required Skill(s)



Excellent English skills

Affinity and passion to solve problems

Strong customer orientation

Willingness to continuously learn more about our products

SAP CRM knowledge would be an advantage

Basic technical education or (ongoing) technical studies





Preferably Senior Executive specialized in Customer Service or equivalent



In this position you are the first and foremost contact point for a large number of customers who are seeking information online You will be responsible for operating the live chat and for answering questions concerning Anton Paar as a company and competently advising, supporting and informing customers about our products and services The satisfaction of the customers matters to you most Your advice is competent and solution-orientated To manage these tasks you will be supported technically as well as methodically

Responsibilities



First communication with our customer via our chat tool and with the support of our systems

First Level Support

Processing Leads from Online and Offline requests inour CRM-System

Maintenance of customer data in the CRM system

Continuous development of our live chat channel

Daily starting time at 0700 am



We Offer



An innovative company culture that promotes technical excellence guaranteeing us the position of technological leader in the global market





A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for active involvement and individual responsibility





A competitive salary and benefits package



"

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Science & Technology

Salary:Not Disclosed

Deadline:29th Mar 2020

Company Profile

"
Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.
"

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