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Global Resource & Supplier Management is focused on delivering the right resources at the right time – on a global scale Our team members are located in Germany, Poland, India, and Malaysia Together, we orchestrate the global delivery workforce in Global Managed Services and the cross-country resource sharing and utilization balancing
Our daily business varies every day From support for sales opportunities, via provision of local and global transparency on our skill set and capacities up to staffing new and ongoing global projects Hence, the Global Resource & Supplier Management ensures the best support in an end-to-end process
What we expect from you-
Is responsible for resource management in the areas of application & technical management services and managed cloud operations
Identification and staffing of specialized internal people for projects in active collaboration with team leads
Collaboration with team leads in managing workload balance in teams
Responsible for capacity planning and its monitoring
Defining skills and capacity shortage
Active collaboration with the local resource managers of global GMS delivery centers to coordinate resource demands
Support of global Head of Resource & Supplier Management in large international opportunities within solution design and costing
Prepares utilization reports
Operational coordination of 3rd party supplier to secure delivery of same quality as own resources
Responsible for technical onboarding of external resources
Responsible for maintaining and updating skills matrix/database of resources
Creation of internal Service Exchange Agreements
What to bring-
At least 2 years of experience in SAP and / or managed services business OR Profound knowledge in similar businesses in managing resources assignment/management
Experience in working with international colleagues – bring intercultural competence
Strength in communication
Industry:Computer/Information Technology (Hardware)
Deadline:30th Jan 2020
One of the leading international full-service provider for SAP is now offering comprehensive outsourcing services in Asia. With the opening of a new site in Cyberjaya, Kuala Lumpur, itelligence operates data centres worldwide, based in Germany, Poland, Switzerland, the USA and now in Malaysia. In cooperation with NTT Communications (NTT Com) itelligence uses one of NTT Com´s highly available data centres and can therefore immediately offer its complete range of SAP Outsourcing throughout Asia.
The new data centre offers unified concepts and services and full fills high security requirements and an accustomed high level of quality. Itelligence delivers highly efficient processes and expertise at the 2nd and 3rd level from Germany to Asia in a 3-shift operation. In combination with a local 1st level competent helpdesk in the native language and local time zone, itelligence is able to support customers in their internationalization with a high level of quality and stability.
The new site in Malaysia has now also been certified as Global SAP Hosting Partner, like the data centres in Germany and the USA. With this new status itelligence strengthen its position in the selected circle of only a few auditeds SAP Global Partner Hosting worldwide. itelligence Outsourcing MSC will offer the full portfolio of SAP Basis services around the data center outsourcing.
This covers the classical SAP Outsourcing (hosting) in the data center in Cyberjaya, the remote administration of SAP landscapes (RAS) from Malaysia for customers in the region or offshore and also SAP basis consulting services (SI) for local customers. Background: Itelligence, founded in 1989, is one of the leading international full-service provider for SAP employing more than 3,100 highly qualified employees in 22 countries and in five regions (America, Asia, Western Europe, Eastern Europe and Germany/Austria). As a SAP Business, Service and Support Alliance as well as Global Partner Hosting and Global Services Partner, itelligence realizes complex projects in the SAP environment for over 3,000 customers worldwide. In 2006, itelligence obtained the status as Gold Partner SAP in Germany, U.S. followed in 2007.
The company’s services range from SAP consulting and licensing to outsourcing and services to industry-specific SAP solutions. In 2008, itelligence generated total sales of MEUR 216.
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