• Managed Services Support Engineer Jobs in Malaysia - 978940

    Anam Asia Sdn Bhd
  • 6 - 8 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 10
  • Job Applicants: Less than 10

Job Description

Role and Responsibilities
The candidate will be involved in providing technical support directly and remotely to customers and will be involved in the configuration, deployment and monitoring of all product lines The position will require global travel to customer sites for configuration / trial setups / deployment projects
The individual should have the excellent problem solving and troubleshooting skills as well as the ability to work in an independent way Excellent people, presentation and communication skills are essential requirements
• Deployment of systems remotely and on site from delivery through Customer Acceptance Testing
• Collect and analyse data from Live Messaging Nodes to determine optimal performance and trends
• Generation & validation of customer facing reports
• Utilize and manage bug tracking ticketing system (Jira) to prioritize work
• Live systems performance monitoring and product support
• Troubleshooting of pre and post deployed systems
• Provide an excellent customer service experience to our clients with related SLA’s
• Participation in 24*7 support rota
• Daily interaction with Customers & internal Engineering and Commercial Groups

Requirements and Experience
• Degree in Computer Science/ IT or equivalent
• Minimum of 6 years operations/support experience preferably in Telecoms/IT
• Unix Proficient (Redhat-Linux)
• Scripting experience; Shell, Perl, Python an advantage
• SQL / RDBMS Knowledge (MySQL) or similar DB data extraction knowledge an advantage
• Protocol knowledge of SS7/Diameter/SMPP an advantage
• Knowledge of Wireshark or other packet capture analysis tools
• Networking (IP) experience/concepts (routing tables/bonding/configuring IP switches)
• Telecoms knowledge of GSM, SMSC, MAP an advantage
• Ability to understand and resolve or escalate issues quickly
• Excellent analytical & team working skills
• Strong listening and problem solving skills, with close attention to detail
• Ability to multi-task and prioritize workloads, strong time-management skills
• Clear, articulate and concise verbal and written communication
• Self-starter with the ability to work independently in a pressurized environment
• Experience in Service Management highly desirable
• Ability to travel to customer sites globally

Profile Summary

Type:Company Job



Salary:Not Disclosed

Deadline:08th Jan 2020

Company Profile

Anam is the Industry leading independent SMS Firewall and A2P Monetisation partner, filtering billions of messages for Mobile Operators across 80 countries serving more than 500m subscribers.
Anam’s Managed Services teams of A2P & SMS Specialists leverage firewall & analytics technologies to enable Mobile Operators generate new revenues from A2P SMS on their networks as well as ensuring Subscriber protection against SPAM and fraudulent traffic. Anam’s award winning SMS Firewall is based on the company’s worldwide patent for Home Routing (EP 1683375 B1), a technique invented by Anam CTO, John Murtagh, in 2006 and now fundamental to SMS Firewalls.
Anam was recently pronounced No 1 SMS Firewall vendor in a study conducted by Industry Research specialist ROCCO, who surveyed 172 mobile network operators in 141 countries.
Anam is headquartered in Dublin, Ireland and has its Asia HQ in Kuala Lumpur, Malaysia. The company has further local global presence in 10 countries across Africa, Asia and Europe.

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