Role and Responsibilities The candidate will be involved in providing technical support directly and remotely to customers and will be involved in the configuration deployment and monitoring of all product lines The position will require global travel to customer sites for configuration trial setups deployment projects The individual should have the excellent problem solving and troubleshooting skills as well as the ability to work in an independent way Excellent people presentation and communication skills are essential requirements and bull Deployment of systems remotely and on site from delivery through Customer Acceptance Testing and bull Collect and analyse data from Live Messaging Nodes to determine optimal performance and trends and bull Generation and validation of customer facing reports and bull Utilize and manage bug tracking ticketing system Jira to prioritize work and bull Live systems performance monitoring and product support and bull Troubleshooting of pre and post deployed systems and bull Provide an excellent customer service experience to our clients with related SLA and rsquo s and bull Participation in 24 7 support rota and bull Daily interaction with Customers and internal Engineering and Commercial Groups Requirements and Experience and bull Degree in Computer Science IT or equivalent and bull Minimum of 6 years operations support experience preferably in Telecoms IT and bull Unix Proficient Redhat-Linux and bull Scripting experience Shell Perl Python an advantage and bull SQL RDBMS Knowledge MySQL or similar DB data extraction knowledge an advantage and bull Protocol knowledge of SS7 Diameter SMPP an advantage and bull Knowledge of Wireshark or other packet capture analysis tools and bull Networking IP experience concepts routing tables bonding configuring IP switches and bull Telecoms knowledge of GSM SMSC MAP an advantage and bull Ability to understand and resolve or escalate issues quickly and bull Excellent analytical and team working skills and bull Strong listening and problem solving skills with close attention to detail and bull Ability to multi-task and prioritize workloads strong time-management skills and bull Clear articulate and concise verbal and written communication and bull Self-starter with the ability to work independently in a pressurized environment and bull Experience in Service Management highly desirable and bull Ability to travel to customer sites globally
Type : Company job
Role : Manager
Industry : Telecommunication
Salary : Not Disclosed
Anam is the Industry leading independent SMS Firewall and A2P Monetisation partner, filtering billions of messages for Mobile Operators across 80 countries serving more than 500m subscribers.
Anam’s Managed Services teams of A2P & SMS Specialists leverage firewall & analytics technologies to enable Mobile Operators generate new revenues from A2P SMS on their networks as well as ensuring Subscriber protection against SPAM and fraudulent traffic. Anam’s award winning SMS Firewall is based on the company’s worldwide patent for Home Routing (EP 1683375 B1), a technique invented by Anam CTO, John Murtagh, in 2006 and now fundamental to SMS Firewalls.
Anam was recently pronounced No 1 SMS Firewall vendor in a study conducted by Industry Research specialist ROCCO, who surveyed 172 mobile network operators in 141 countries.
Anam is headquartered in Dublin, Ireland and has its Asia HQ in Kuala Lumpur, Malaysia. The company has further local global presence in 10 countries across Africa, Asia and Europe.