At Charles & Keith Singapore, our mission is to offer high quality products and services with a commitment to perfection. We rely on each and every employee to help us meet this goal.
In the Management Associate program, we are committed to develop potential candidates to be our Shop Manager who will lead the success of our retail outlet towards greater heights. You will be exposed through an accelerated program that exposes you to the whole spectrum of the retail sales career path.
Management Trainees are required to successfully perform the following roles as part of their progression with the company in retail operations:
Career Path for candidates
Customer Service Executive ->Senior Customer ServiceExecutive -> Supervsior -> Training Assistant Shop Manager-> Assistant Shop Manager -> Training Shop Manager -> Shop Manager
The Management Associate Program is an entry-level 2-year program and progression is dependent on the performance of the Management Associate.
Phase 1: Retail Exposure Program
Trainees will undergo OJT by assigned buddy and perform the roles of sales/service professional and Shop Manager. Following are some hands-on skills that trainees will have to be competent at:
Shop Tour - Understanding the trading areas
Selling Floor - Display standards, color coordination of products etc
Stock Room - Inventory Management
Pricing & Product Knowledge
Promotion & Sales Process
Customer Service Standards
Sales / Targets Achievement
People Management and Development
Documentation and procedures
Phase 2: Leadership Development Program
Leading & Coaching Sales Associate in the retail outlets for the day-to-day sales and operations duties
Managing sales targets including setting and monitoring of sales targets
Responsible for maintaining professional standards of customer care including managing customer feedback, performing customer recovery and etc.
Managing inventories of the outlets including organizing the storeroom, ensuring adequate stock level & sizing
Managing visual display
Executing other administrative duties that include: conducting staff appraisal, staff scheduling and roster, setting of sales targets and etc.
Quarterly presentations to the Operations Team and Management
A degree in Business Management or a related discipline
Prepared to work retail hours and on weekends and Public Holidays
Prepared to work in a fast-paced environment.
Effectively bilingual in English and a second language
Possess effective interpersonal skills and loves to interact with people from all walks of life
Sales-oriented and self-motivated to achieve sales targets
Posess good salesmanship and an excellent sense of entrepreneurship
Able to work effectively with a diverse workforce i.e. people of different age, race, nationality, etc
Well-groomed and professional appearance while at work
Strong interest in fashion-styling
Fun, vibrant & outgoing personality with a great personal style
A keen sense of fashion and a passion for the fashion industry
Interested candidates are invited to submit a detailed resume, stating current / last drawn salary, expected salary, and availability together with a recent photograph.
Shortlisted candidate will be expected to attend and interview at our office in Singapore.
We thank you for your application and we regret to inform that only shortlisted candidates will be notified. All resumes will be kept strictly confidential. Thank you.
Type : Company job
Role : N/A
Industry : Retail/Merchandise
Salary : Not Disclosed
CHARLES & KEITH was founded with a vision to empower women around the world to express themselves freely through fashion. The brand pushes the boundaries of modern footwear and accessories by constantly reinventing fashion with its curated collections.
Since its establishment in 1996, the brand has expanded its reach beyond brick-and-mortar stores by offering online shopping on its website CHARLESKEITH.COM. Its stylish and trend-focused designs are now available in Asia Pacific, the Middle East, Europe and the United States of America.
CHARLES & KEITH believes in social and environmental responsibility. Its efforts to support progress, sustainability and conservation include the use of Forest Stewardship Council (FSC) certified paper, as well as its collaborations with international organisations such as United Nations Entity for Gender Equality (UNWOMEN), Breast Cancer Foundation and World Wide Fund for Nature (WWF).