Responsible in merchant payment related to Merchant transaction, payments and terminal for reversal/ refund, manual settlement and reconciliation.Manage the team in processing and completing the day-to-day operations as well as develop and enhance processes for merchant payment case management.Build a close working relationship with key shareholders across business unit, compliance, risk operation and merchant helpdesk to assist ensure timely and accurate resolution of issues or cases and comply with bank regulation and compliance.Drive analysis to detect trends / root cause of issues and develop remedial actions with relevant stakeholders.Achieve cost saving, efficiency & effectiveness by leveraging on improving processes and/or technology in handling merchant casesSupport the continued development and refinement of Payments & Merchants standard operating procedure (SOP) and metrics to drive continuous process and SLA improvements.Provide feedback to other units & follow-up on action plans to resolve root cause of issues, where applicableTo participate project meeting in the stage of URS review and UAT testing. To monitor the result post-Implementation of any project to ensure no impact to Merchant payment team.Monitoring section expenses for cost saving and regularly review process to improve process efficiency in handling merchant case.Support cross function within team in Card and Merchant Operation.Comply with bank policy, regulation and BNM guidelines as necessary.Ensure no backlog exist in own scope and team where to mobilize the resources according team capacity.Ensure escalation is in placed when team encountered problem (i.e. backlog, critical error and system problem).To carry out any ad-hoc or other duties beside of current responsibility as directed by Management.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent.Minimum 5 years of working experience in Banking/Merchant Support Operations.Good command of spoken and written English.Well-versed in MS Office (e.g. powerpoint, excel, word).Strong analytical skills with the discipline to meet deadlines and provide solutions.A team player and able to work independently with minimal supervision.
Type : Company job
Role : Manager
Industry : Banking/Financial Services
Salary : Not Disclosed
Opportunity is never lacking in our progressive and forward-thinking Bank. Growing from strength to strength as one of Malaysia's leading financial institutions, there will always be new grounds explored and fresh, untapped possibilities in the employment arena. In this area, our scope is potentially many times bigger as Hong Leong Bank is part of a large conglomerate. We are currently opening up our doors for performers who can impress us with their talents and take advantage of our competitive remuneration package, personal development programmes and challenging career paths.
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