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Within HSBC Technology and Services, Global Operations (HOST) is a business-aligned, customer-servicing organisation with the primary objective of driving operational excellence across our businesses worldwide Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level
We are currently seeking an experienced professional to join our payments team in the role of Manager, Payment Services – Balance of Payment (BOP)
Management of the day to day operations, critical cut-off times for related activities within Payment Services department, in particular BOP;Ensure completion of all BNM reporting forms ie P, R, BP, BR, OP and OR of HBMB and HBMS of PSV BOP queue in InReport within SLA;Ensure completion of all BNM reporting forms ie P, R, BP, BR, OP and OR of HBMB and HBMS in BNM ESSDSS within SLA;Manage and ensure all BNM Queries (ie system auto and CIS) in BNM ESSDSS and also email queries from BNM are attended to and responded within the specific timeline;Track, and provide accurate responses to BNM queries sent in via mail and system within stipulated response time indicatedMonitor, drive and track incomplete forms in InReport and ESSDSS data enrichment and BNM queries, and ensure team members follow-up with branches and relevant departments for further Information via email Ensure team members follow through to contact branches, relevant departments, BNM and other Banks when the relevant information is required from the external partiesTo ensure timely escalation on cases which requires sending reminders to Lines of Businesses, other/partial Banks for overdue outstanding items and complex casesQuality check and corrective measures to be undertaken arising from QA resultsEnsure adherence of BOP process document and Escalation procedureEnsure all Audit recommendations are compliedProduce MIs and Reporting on a weekly, monthly and ad-hoc basis pertaining to CASH BOPAnalyse and identify gaps / issues in processes and provide solutions for better tracking and performanceParticipate in streamlining projects and initiate continuous improvements across all key areas of payment operations, people, processes and systemContributes towards the department’s adherence with regulations, policies and proceduresNil breaches in regulatory reporting and adherence to ESSDSS guidelinesEnsures the payment services procedures for the department/section comply with BIM/FIM/MYH/BNM audit and compliance requirements;Contribute to the performance & development of staff by providing on-the-job training and identifying staff development requirements;Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring;
Strong knowledge of Payment Services; Inward and Outward Payment Knowledge;Payments Investigation and Nostro Reconciliation KnowledgeStrong team player with an energetic, enthusiastic and flexible working style;A team leader who is able to lead, motivate and drive team on achieving targets;Strong communication and analytical skills;Strong interpersonal skills and able to work independently;Strong interest in improving operational efficiency, current processes and enhancing customer service;Is customer-oriented and maintains a proactive approach in problem solving;Applied knowledge of HUB, HFE, GWIS, RBWM & CMB guidelines will be an added advantage,Ability to understand and interpret numeric dataDetails knowledge of Global Standards Requirement and other regulatory requirements like FEA and ITIS(BNM reporting)
This is a regulatory reporting role in which the resource is required to manage day to day operations of the CASH BOP team and ensure that issues are escalated / resolved in a timely manner The role interfaces with internal lines of businesses and function
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Issued by HSBC Bank Malaysia Bhd
Salary:MYR 7,000 - 9,000
Deadline:08th Mar 2020
HSBC in Malaysia
HSBC Bank Malaysia Berhad was locally incorporated in 1984 and is a wholly-owned subsidiary of The Hongkong and Shanghai Banking Corporation Limited (a company under the HSBC Group). In 2007, HSBC Bank Malaysia was the first locally incorporated foreign bank to be awarded an Islamic banking subsidiary licence in Malaysia, and HSBC Amanah Malaysia Berhad, a full-fledged Islamic bank wholly owned by HSBC Bank Malaysia, commenced operations in August 2008. HSBC in Malaysia has a network of 68 branches nationwide, of which 26 are HSBC Amanah Malaysia Berhad branches. HSBC Amanah Malaysia Berhad also has offsite ATMs established in 31 locations nationwide. In 2006, HSBC was the first foreign bank to be awarded a Takaful (Islamic insurance) license in Malaysia. HSBC Amanah Takaful (Malaysia) Sdn Bhd, a joint venture between HSBC Insurance (Asia Pacific) Holdings Limited (49% shareholding), Jerneh Asia Berhad (31% shareholding) and Employees Provident Fund Board of Malaysia (20% shareholding) commenced operations in August 2006.
The Hongkong and Shanghai Banking Corporation Limited
The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group, which serves our customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. The Group serves customers worldwide from around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. With assets of US$2,522bn at 31 December 2017, HSBC is one of the world’s largest banking and financial services organisations.
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