• Manager / Specialist (Service Management) (Ref 23243) Jobs in Singapore - 1017389

    JOBLINE RESOURCES PTE. LTD.
  • 1 - 3 Years
  • Singapore - Central
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  • Posted above 1 month
  • Job Views: 14
  • Job Applicants: Less than 10

Job Description

Responsibilities
- Lead and manage one or more service management process
- Accountable for the process end to end with overall responsibility for the effective running of the process
- Develops the policy, standards and procedures for the governance of the process
- Act as escalation point for process function issues
- Implement, review, maintain and audit the service management process and procedures
- Ensure process governance, assurance and adherence
- Manage service delivery metrics to identify trends and process improvement opportunities
- Responsible for the maintenance and continual improvement of the process
- Responsible for process metric targets (KPI/SLA)
- Provide process performance metric reports (as required)
- May have people management or vendor management responsibilities

Requirements
- IT Diploma/Degree
- Minimum 7-10 years’ relevant experience in the service management process
- Extensive knowledge and experience in IT Service Management framework, processes and reports
- Experience in vendor/partner management
- Experience working with virtual/offshore teams
- ITIL V3 foundation/intermediate certificate
- Deep understanding of ITIL v3 processes, with experience in an ITIL based environment

Licence No 12C6060

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Human Resources Management/Consulting

Salary:Not Disclosed

Deadline:15th Mar 2020

Company Profile

Jobline has been supporting clients in a variety of industries and business functions to attract and talent hunt candidates of capabilities. Jobline offers and delivers a wide variety of customised HR services, including recruitment, contract staffing & payroll management, to effectively manage human resource responsibilities.
Jobline has deep-seated recruitment experience in the industry built from many years of field-proven methodology and placements. Our team is committed to fulfil every search requisition, combined with detailed job analysis and professional consulting for sustainable results.

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