1 Act as interface between customer (Internal / External) and Opulent
2 Maintain close relationship with customers to ensure continuing contract/services
3 Provide pre-sales and post-sales support to customers' enquiry and follow up
4 Set realistic expectations, manage and resolve fulfillment related problems and provide support to customers
ensuring a high level of satisfaction in any of the following areas
a Customer master records management
b Order management
c Contract management
d Billing management
e Supply management
f Inventory management
g Accounts Receivable management
5 Ensure accuracy and completeness of sales transactions
6 Liase with customers and internal functional departments on customer demands, pricing, engineering changes
and new product introduction (NPI)
7 Responsible in handling of customer complaints and feedback to respective department for corrective action
8 Handle general inquiries on orders and stocks availability, and others ad hoc matters
9 Prepares relevant reports and maintains customer files with up-to-date information, and to ensure timely submission
10 Assists in coordinating customer satisfaction surveys on a periodic basis and implements corrective actions
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Marketing, Business Studies/Administration/Management or equivalentRequired skill(s) customer care, Order ManagementRequired language(s) Bahasa Malaysia, Mandarin, EnglishAt least 2 year(s) of working experience in the related field is required for this positionApplicants must be willing to work in Bayan LepasPreferably Senior Executives specializing in Marketing/Business Development or equivalent
Interested candidates may send your resume to or simply click APPLY NOW button
Salary:MYR 3,000 - 4,200
Deadline:09th Mar 2020
Capita is a premium recruitment expert and staffing provider for international companies across Asia. Encompassing permanent placements across all industry sectors.
Highly personalised in services to ensure clients find the right talent to meet their needs.
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