The Segment Marketing and Services Head accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area.
Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Work closely with Technology, Operations and Coverage teams to drive timely, cost effective and high-quality delivery of market solutions. Closely manage the output of the Team.Partner with Finance to evaluate investments in product development,expenditure, benefits realization and overall deal/Product P&L performanceWork closely with global and regional product teams to develop and refine the strategy of product solutions, go to market approach, and delivery model.Work with Product control functions to ensure that all relevant documentation (eg Product Approval Program) and processes are strictly adhered to and part of the management fabric of the product businessCoordinate planning and other related activities for launching of new capabilities and functionalities across technology, operations, implementations, and regional teamsWork closely with the Core Product Teams, Coverage Partners and other stakeholders to ensure that demands of the clients are well understoodDevelop an action plan to address VOC (Voice of the Client) feedback. Partner with cross-functional and coverage teams to executeInvest time to keep track of Competition, Market Trends, New Technologies; responsible for managing and optimizing the output of the teamAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
6-10 years of experience in electronic banking channels with good knowledge of corporate banking practices in the cash management space; Exposure to and understanding of business analysis, data and system analysisDemonstrated ability to self-direct work efforts, meet deadlines, take initiative, and produce consistent high-quality work; Willingness to be a direct contributor and ability to multi-task
Bachelor’s/University degree, Master’s degree preferred
Type : Company job
Role : Senior Manager
Industry : Banking/Financial Services
Salary : Not Disclosed
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.