Responsibility Activity Providing friendly and personal support to the Client community via various support channels chat and email 90 call 10 Being the first point of contact to handle and resolve user issues such as trust and safety and violation of community guidelines reportsBeing the voice of the Client team understand the challenges users face and provide effective solutionsAddressing support issues and identify top user issues work with the team to proactively address them and find relevant solutionsEvaluating workflows and propose recommendations to be more efficient relevant and valuable both internally and externallyRequirement Mandarin Speaker - Fluent in Tradiational Mandarin read and typeFresh Graduated is welcome to apply - Minimum SPM and abovePrefer a Client Application user and or familiar with using the Client app and its features include username in Client applicationHave prior Customer Service experiencePossesses empathy and the passion to want to understand and solve user needsLoves engaging with users on a friendly and personal levelAble to multitask and adapt quickly to changesBenefits Training will be providedPermanent roleAnnual leaveMedical and Hospitalization LeaveMedical Coverage ReimbursementInternational working environmentEmployee referral programRest play areae
Type : Company job
Role : Junior Executive
Industry : Call Center/IT-Enabled Services/BPO
Salary : MYR 3,000 - 3,300
The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual.
By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years.
We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured.
Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.