Relationship Manager is a position of high profile and high integrity with good and wholesome values built into the character The individual is expected to have strong relationship management skills and be able to work as a team player They are primarily responsible to grow the revenue Asset Under Management AUM of the customers from their portfolio These include deepening and broadening account relationships as well as to market investment insurance products with the objective of generating revenue for more profitable relationships with main focus on wealth management Expanding on new customer base through referrals from customers or through personalized advisory services provided personally or through the Investment Consultants To perform outbound calls sales visit interact with the affluent affinity group to socialize when required to acquire leads and new accounts new customersRelationship Manager is also responsible in handling clients enquiries as well as resolution of complaints Making sure that they follow through the end to end process of the investigations They should also ensure that they are the first person their customers contact with when customers have some complaints or new leads or new additional investments They should always communicate to customers after a resolution has been obtained on an enquiry complaint to adopt a holding hand policy whether on complaints resolutions or investments executions Listed below are performance related objectives On Sales To be personally effective at building the business deepening relationships and increasing targeted customer segments through the execution of an effective sales processTo grow customer numbers and revenue Assets Under Management AUM to meet country business goals particularly Liability accounts Investment Insurance and CitiGoldTo ensure that all templates for MIS purposes are followed and diligently completed for the review of the Sales Manager List of New Leads Prospects Portfolio Management Report Sales Visit Contact Report Number of Calls Made Number of Sales Visits Made Number of Appointments Made etc Ensure all Sales Service triggers in eCRM are closed on a daily basis and achieve Zone 1 in the Customer Contact Rate reportPrepare and pro-actively execute sales plans for individual prospective customers using internal referrals customers referrals marketing leads and self-generated leadsConduct Micro Marketing Events for the purpose of deepening relationships and cross sellingActively use Citiplanner the profiling tool for CitiGold segment in their sales activitiesConduct early engagement activities in the relationship management sales process Cross-sell loans mortgagesand credit cards Value added service should be given to customers when it comes to cross-selling loans and mortgages share margin finances Citibusiness etc The specialist of these products should be called to have a joint sales visit togetherOn Service Embrace Client 1st value in all customer contacts and actively practice it in the daily huddleEnsure that 30 DSP has been executed for all New to Bank CitiGold customers and 1st customer contact is carried out by 1st monthTo improve customer relationships by adopting an advisory role to provide vale added services by giving advices on investment insurance general banking products and the most recent marketing promotional activitiesGuide and educate customers and provide after sales service to strengthen relationships To ensure customers portfolio has optimal products mix and pricingActively introduce customers to Citigold by walking customers through all the banking products team concept backup RM and services e g CitiPhone CGOL ATM EDPM Dispatch services etc Work with Marketing Department to ensure success of promotional programs To provide feedback and recommend appropriate changes to Marketing Team ManagementMaintain close liaison with Service Support to ensure deliverance of consistent high standard of customer service at all timesOn Compliance Adhere to the Account Opening Sales Process and seek managers counsel advice or approval when in doubtAdhere to all investment sales processes and seek managers counsel advice or approval when in doubtPractice Know-Your-Customer and Anti-Money Laundering policies prudently and ensure all procedures are carried out as per approved process and in compliance with local and US regulationsProfile customers using Citiplanner and assist customers in terms of portfolio objectives and carry out sales based on customer needsComplete the Large Transaction Reports for transactions above 1MM or cash deposits of RM100MConduct annual review of Citibanks investment customers Conduct portfolio review with customers at least every quarterConduct HNWI USD3MM and above profile review annuallyConduct face-to-face with customer above RM10MM annuallyReview all CDD triggered within 50 days These include PF HNWI and High Risk customers Candidate must possess at least a Bachelors Degree Post Graduate Diploma Professional Degree or Masters Degree in any field Additional professional accreditation like Certified Financial Planner CFP or IPPC or Persatuan Pasaran Kewangan Malaysia PKKM would be an added advantage
Type : Company job
Role : N/A
Industry : Banking/Financial Services
Salary : Not Disclosed
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.