• MYS Citibank Bhd (Penang) - Northern Hub Branch Manager - (19031630) Jobs in Malaysia - 975097

  • 0 - 2 Years
  • Malaysia - Penang - Penang
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  • Posted above 1 month
  • Job Views: 21
  • Job Applicants: Less than 10

Job Description

- To lead branch personnel and achieve branch goals

- Maintain attentiveness to potential red flag issues associated with AML or fraud
-Branch Governance / Branch Control Risk Indicator
-Be audit ready at all times and pass all internal & external audits without any major findings
-Responsible for branch adherence to Clean Desk Policy Ensure Premises sweep is conducted at least once a month & surprise cash check once every quarter
-Ensure branch personnel fully comply with applicable legislation related to business operations and sales (eg operation standards, regulations, institutional policies & procedures and local regulations)
-Utilize audit/control process to keep fraud/operation losses at minimum without affecting sales process and maintaining high levels of customer satisfaction
-Resolved customer complaints and issues efficiently to minimize business and franchise impact
-Monitor quality and timeliness of customer service delivery to ensure client satisfaction and maximize sales

- Conducting effective huddle with team to communicate important information, ensure resource capacity, check grooming and motivate them for the day ahead
-Dealing with conflicts quickly and fairly
-Helping the team at all levels to understand their career progression opportunities within the branch and to create clearly defined development plans
-Acting as a role model for the staff and ambassador for Citi Brand
-Conducting bi-yearly discussion with staff on goal setting and job expectations and performance review with staff

- Bachelors degree in accounting, business administration, or finance

- At least five years of experience in financial services including previous experience as a loan officer, financial analyst, or assistant branch manager

- Responsible for all of the functions of a branch, such as hiring employees, overseeing the approval of loans and lines of credit, marketing, building a rapport with the community to attract business and assisting with customer relations

Key SkillsCustomer service, communication

Profile Summary

Type:Company Job

Industry:Banking/Financial Services

Salary:Not Disclosed

Deadline:01st Jan 2020

Company Profile

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

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