Essential Functions/Duties:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge skill/and/or ability required. Duties are not listed in order of priorities, but are expected to be done in a timely fashion unless otherwise instructed.· Primarily responsible for tracking, ownership, resolution, and documentation of all GIN customer and GIN backbone issues.· Monitor the GIN network using SNMP monitoring software along with various in-house tools.· Troubleshoot and resolve routing/physical layer issues for GIN customers, peers and network infrastructure.· Field calls and emails from customers, peers, Telcos and inter-company organizations.· Interface with other NTT operations centers for escalation and resolution of issues.· Perform scheduling/coordination of all maintenances that affect the GIN network.· Carry out select maintenances on the GIN network.· Responsible for managing vendor tickets related to hardware and software issues.· Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.· Perform troubleshooting and fault isolation on the GIN network.· Providing operational direction and leadership for the NOC· Technical escalation point, either from customers, or other departments within NTT.· Oversight of vendor related issues· Contribution to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.· Traffic Engineering on the GIN AS2914 Network.· Mentoring and training of NOC associates· Carrying out maintenance on the GIN Network· Performs other duties as assigned.Requirement:· Excellent planning, analytical, troubleshooting and communication skills· Strong problem solving, and organizational skills· Ability to communicate, both internally and externally in an effective, timely, professional, and courteous manner· Extensive background in troubleshooting Layers 1, 2, and 3· Strong knowledge of routing protocols, including BGP, IS-IS, MPLS, LDP· Good knowledge of UNIX· Experience and excellence in network operations· Bachelor’s degree in Computer Science or equivalent experience· Excellent troubleshooting and fault isolation skills in network layers 1, 2, and 3· Advanced level configuring and troubleshooting of Cisco and Juniper routers· Expertise with telco carrier testing practices· Proven ability to work accurately and have attention to detail· Experience with python (or similar languages) development and shell scripting is favorable
Type : Company job
Role : Senior Executive
Industry : Telecommunication
Salary : Not Disclosed
NTT MSC, was founded in 1997, a 100% owed subsidiary of NTT Communications Corporation thatis the international services arm of Nippon Telegraph and Telephone Corporation (NTT), the world's largest provider of telecommunications services with more than 100 years of communications experience.
NTT MSCoffers diverse managed network services, high-quality connectivity, Global IP Network Services, Enterprise Hosting services and system integration solutions to corporate customers. Relying on its years of experience in Asia Pacific, and the technological depth and expertise of its parent company, NTT Communications Corporation, in information and communication technology (ICT), NTT MSC is able to determine the best solution to help resolve customer problems and satisfy the customer's toughest requirements.