• Network Technical Support Engineer Jobs in Malaysia - 976707

    Extreme Networks APAC Sdn. Bhd.
  • 1 - 3 Years
  • Malaysia - Penang - Bayan Lepas - Bayan Lepas
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  • Posted above 1 month
  • Job Views: 7
  • Job Applicants: Less than 10

Job Description

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent

Required language(s)English, Mandarin

At least 1Year(s) of working experience in the related field is required for this position

Scope of Responsibilities/Expectations

Provide timely and accurate first level technical assistance/support via phone for Extreme Network products by using standard support tools and existing guidelines

Use Call Management (CRM) software system to maintain accurate on-line records of all calls received and steps taken to resolve

Evaluate calls and determine customer entitlement/requirements to resolve the problem or transfer the caller/request to the proper department

Utilize and regularly contribute towards the knowledge-based management system

Provide input to supervisor on any customer discontent issues

Adhered to all policies, procedures and service offerings that affect both internal and external customers

Complete all assigned self-studies and formal training if required

Help promote a positive image of product, technical skills and company commitment to provide quality service to our customers

Perform additional duties and responsibilities as assigned by supervisor/manager

Able to work on shift 24/7 shift which including Morning, Noon and Night shift

Specific Knowledge/Skills

Associates Degree or Technical Certification on Information systems and System/network troubleshooting or 3 years directly related career experience

CCNA or CWNA certification is preferred

Knowledge of TCP/IP, OSI model, Cisco IOS, 8021x Network security, Network trace analysis, VOIP, 80211 IEEE standards, WLAN topologies

Excellent communications skills; oral, written and listening

Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone

Two to three years of technical support role would be a plus

Good language proficiency in Mandarin will be a plus

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Computer/Information Technology (Hardware)

Salary:MYR 3,500 - 6,500

Deadline:05th Jan 2020

Company Profile

Extreme Networks, Inc. (EXTR) delivers software-driven networking solutions that help IT departments everywhere deliver the ultimate business outcome: stronger connections with customers, partners and employees. Wired to wireless, desktop to data center, on-premise or through the cloud, we go to extreme measures for our 20,000-plus customers in more than 80 countries, delivering 100% insourced call-in technical support to organizations large and small, including some of the world's leading names in business, education, government, healthcare, manufacturing, and hospitality. Founded in 1996, Extreme is headquartered in San Jose, California.
Switching, Wireless, Security, Cloud Management, Network Management, Data Center, Application Analytics, SDN, Access Points, and Wi-Fi

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