Candidate must possess at least Bachelor s Degree Post Graduate Diploma Professional Degree in Engineering Computer Telecommunication Engineering Electrical Electronic Computer Science Information Technology or equivalent Required languages English MandarinAt least 1Years of working experience in the related field is required for this position Scope of Responsibilities ExpectationsProvide timely and accurate first level technical assistance support via phone for Extreme Network products by using standard support tools and existing guidelines Use Call Management CRM software system to maintain accurate on-line records of all calls received and steps taken to resolve Evaluate calls and determine customer entitlement requirements to resolve the problem or transfer the caller request to the proper department Utilize and regularly contribute towards the knowledge-based management system Provide input to supervisor on any customer discontent issues Adhered to all policies procedures and service offerings that affect both internal and external customers Complete all assigned self-studies and formal training if required Help promote a positive image of product technical skills and company commitment to provide quality service to our customers Perform additional duties and responsibilities as assigned by supervisor manager Able to work on shift 24 7 shift which including Morning Noon and Night shift Specific Knowledge SkillsAssociates Degree or Technical Certification on Information systems and System network troubleshooting or 3 years directly related career experience CCNA or CWNA certification is preferred Knowledge of TCP IP OSI model Cisco IOS 802 1x Network security Network trace analysis VOIP 802 11 IEEE standards WLAN topologiesExcellent communications skills oral written and listening Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone Two to three years of technical support role would be a plus Good language proficiency in Mandarin will be a plus
Type : Company job
Role : Junior Executive
Industry : Computer/Information Technology (Hardware)
Salary : MYR 3,500 - 6,500
Extreme Networks, Inc. (EXTR) delivers software-driven networking solutions that help IT departments everywhere deliver the ultimate business outcome: stronger connections with customers, partners and employees. Wired to wireless, desktop to data center, on-premise or through the cloud, we go to extreme measures for our 20,000-plus customers in more than 80 countries, delivering 100% insourced call-in technical support to organizations large and small, including some of the world's leading names in business, education, government, healthcare, manufacturing, and hospitality. Founded in 1996, Extreme is headquartered in San Jose, California.
Switching, Wireless, Security, Cloud Management, Network Management, Data Center, Application Analytics, SDN, Access Points, and Wi-Fi