• Online Customer Support Agent Jobs in Malaysia - 997598

    Saga OS Sdn. Bhd.
  • 3 - 5 Years
  • Malaysia - Kuala Lumpur - Damansara Heights
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  • Posted above 1 month
  • Job Views: 10
  • Job Applicants: Less than 10

Job Description

Working for a customer focused exciting company that is at the forefront of their industry The ideal candidate will have suitable experience working within a pro-active environment

The successful candidate will be required to be on hands during set working shift hours to assist customers with product and service related customer support queries via email, live chat and phone

Must be completely fluent in English (native speaker written standard) and have suitable experience

RESPONSIBILITIES



At the forefront of the company operations, you will be responsible for maintaining and developing a high standard of customer service in providing timely support to all of it’s customers via email, live chat and phone

Investigating and solving customers' problems, which may be complex or long-standing

Issuing refunds, promotions and compensations to customers

Respond to customer queries with the aim of achieving first contact resolution

Advise end customers on options available to them

Assign initiatives to customers based on set guidelines and frameworks

Follow up promptly with customers to resolve issues

Maintain and update customer details within online platforms

Report customers feedback to respective internal teams to improve customer experience

Identifying and highlighting technical issues to raise tickets using the company’s ticketing system Following up with communicating the status of this process to customers where necessary



SKILLS



Must have perfect “native“ English written skills

Good communication skills that allow you to inform, help and advice customers and colleagues

To understand industry best practices and strive to reach the highest quality levels

Good problem-solving skills with self starter initiative - good at getting things done

Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations

Motivational skills and an ability to supervise/lead a team of customer support agents

Thorough troubleshooting skills

Willingness and enthusiasm to own any issue that comes your way

Experience with email and live chat platforms

Degree graduate in any discipline – ideally service related

Needs to be self-starter, reliable and motivated



REQUIREMENTS



3+ years suitable experience

As part of the recruitment process, be able to complete role play scenarios – potentially undertake a simple test brief to demonstrate approach and manner

Worked within an office environment before

Used online customer support ticketing systems previously

Used customer relationship platforms before



WORKING TIMES



Full-time shift - 48 hours per week



SALARY & PACKAGE



Salary negotiable subject to experience

Medical coverage included

Travel & shift allowance

50% subsidy of gym membership

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Consulting (IT, Science, Engineering & Technical)

Salary:Not Disclosed

Deadline:10th Feb 2020

Company Profile

Established in 2012, SagaOS is an independent, full service, web development outsourcing company that works closely with its 3rd party clients across the world to design, develop and deliver services that ensure that its clients websites stand out within their respected markets.

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