Working for a customer focused exciting company that is at the forefront of their industry. The ideal candidate will have suitable experience working within a pro-active environment.The successful candidate will be required to be on hands during set working shift hours to assist customers with product and service related customer support queries via email, live chat and phone.Must be completely fluent in English (native speaker written standard) and have suitable experience.RESPONSIBILITIESAt the forefront of the company operations, you will be responsible for maintaining and developing a high standard of customer service in providing timely support to all of it’s customers via email, live chat and phoneInvestigating and solving customers problems, which may be complex or long-standingIssuing refunds, promotions and compensations to customersRespond to customer queries with the aim of achieving first contact resolutionAdvise end customers on options available to themAssign initiatives to customers based on set guidelines and frameworksFollow up promptly with customers to resolve issuesMaintain and update customer details within online platformsReport customers feedback to respective internal teams to improve customer experienceIdentifying and highlighting technical issues to raise tickets using the company’s ticketing system. Following up with communicating the status of this process to customers where necessarySKILLSMust have perfect “native“ English written skillsGood communication skills that allow you to inform, help and advice customers and colleaguesTo understand industry best practices and strive to reach the highest quality levelsGood problem-solving skills with self starter initiative - good at getting things doneConfidence, patience, politeness, tact and diplomacy, when dealing with difficult situationsMotivational skills and an ability to supervise/lead a team of customer support agentsThorough troubleshooting skillsWillingness and enthusiasm to own any issue that comes your wayExperience with email and live chat platformsDegree graduate in any discipline – ideally service relatedNeeds to be self-starter, reliable and motivatedREQUIREMENTS3+ years suitable experienceAs part of the recruitment process, be able to complete role play scenarios – potentially undertake a simple test brief to demonstrate approach and mannerWorked within an office environment beforeUsed online customer support ticketing systems previouslyUsed customer relationship platforms beforeWORKING TIMES:Full-time shift - 48 hours per weekSALARY & PACKAGESalary negotiable subject to experienceMedical coverage includedTravel & shift allowance50% subsidy of gym membership
Type : Company job
Role : Junior Executive
Industry : Consulting (IT, Science, Engineering & Technical)
Salary : Not Disclosed
Established in 2012, SagaOS is an independent, full service, web development outsourcing company that works closely with its 3rd party clients across the world to design, develop and deliver services that ensure that its clients websites stand out within their respected markets.