1 P&L Accountability
To lead and drive Innovations, technician Leads, service route density, efficiency and productivity
Deliver the right number of services, on time, to the customer’s quality expectations at the lowest possible cost
Ensures achievement of targets
Manage investments and operational expenditures in line with achieving financial and operational target
2 Operational Responsibility
Engage hearts and minds of >360 people - to get ordinary people to do extraordinary things that they might not ordinarily do for themselves
Drive change and develop capability
Responsible for managing day-to-day operations and core functions of operations in order to achieve operational excellence
Forecast, plan and coordinate all activities/manpower and resources to achieve optimum output, quality and yield
Reviewing and approving equipment, stock and other expenditure needs
Develop KPIs with team members and monitor individual/team performance
Ensures clear communication of company strategy and directions
Ensures alignment, achievement and measure of agreed business strategy
Lead coaching, mentoring, ensures alignment and individual contribution of team members in achieving Branch and Company targets
Drives and encourages excellent total team performance
3 Customer support
Aligns customer satisfaction programs with other including Sales, Customer Care, Customer Service and Marketing
Builds partnering relationships with Key Customers together with Sales, Customer Care and Customer Service
Support on key accounts and tender projects service requirements and drive executions to meet the requirements
4 Technical and Service Capability
Drive leads by Service Technicians
Lead technical and service capability initiative to improve efficiency of Pest Control and Hygiene operations
Direct the establishment, implementation and maintenance of service standards
Manage and coordinate various projects essential to technical and services procedures (eg, training, safety, housekeeping, cost reduction, worker involvement, security, etc)
5 Quality Management Systems
Lead and sustain the Quality & Environment Management Systems in line with the required standards (ISO 90012015, ISO 140012015, ISO450012018, bizSAFE level star)
6 Inventory Management
Manage warehouse inventory/SKUs/Returned/Refurbished units Work with customer support procurement processes and coordinate material and resources allocation
Direct the warehouses’ operations, inventory controls, resource planning and safety
Work with procurement on inventory management and improving processes
7 Digitization & Continuous Improvement
Drive digital platforms and deploy all tools to improve efficacy and efficiency in service delivery
Support digitization to improve efficacy and efficiency in service delivery by deploying appropriate tools
Drive continuous improvement in operations through technology
Ensures accurate and timely compliance of all branches to all required returns and reports
Conducts analysis to information and reports generated by Branches and be able to formulate informed commercial decisions
Communicates derived analysis and forward plans to reporting line
Establish Standard Operating Procedures
9 Compliance & Risk Management
Ensure in compliance with the laws, regulations, compliance policies and standard operating procedures including Rentokil Initial Pink Notes and Fumigation Standards,
Identifies, prevents or manages internal and external risks that may affect financial position and/or brand image of the company
Advises reporting line of such internal and external risks
10 Safety Health and Environment
Ensure all activities comply with legal and SHE requirements, SHE policy, guidelines and procedures to ensure safe service deliverables to customers
Communicates and ensures compliance of the SHE policy and programs to all Branch employees
Ensures employees comply in carrying out work in a safe manner, without risk to the employee, colleagues and general public
Assures compliance to SHE periodic and incident reporting
Ensures conduct of periodic SHE meeting and awareness
Drive SHE Awareness and Improve Effectiveness of SHE Management
11 Care of Company Assets
Ensures proper commercial use, maintenance and security of the Branch premises, vehicles, equipment, inventory, tools and other company property
12 Key Performance Indicator Management
Directly manages Branch targets and key performance indicators including but not limited to APBITA, State of Service, Productivity, Customer Retention
Degree in Sales/Commercial and/or Marketing/other equivalent
Track record in service industry and/or sales and operations experience in a consumer or B2B business environment are preferred
At least 10 year(s) of commercial working experience managing over 300 Frontline Service Staff required
Preferably Senior Managers specializing in service operation or equivalent
An outstanding leader with a proven record of impacting performance and delivery of an effective operations function
Strong team player with exceptional people skill
Excellent communication skills across all levels of the business
Strong analytical skills, strategic in management planning
Familiar with Merger & Acquisitions and Integrations preferred
Proactive with strong results and service orientation
Sound business acumen
Candidate must be able to work in a fast-paced environment, multi-task and handle multiple deadlines
Candidate must possess a high degree of professionalism, integrity, initiative and handle multiple deadlines
Deadline:07th Jan 2020
Rentokil Initialis first and foremost a service company. We offer the strengths and expertise of a global organisation, with the advantages of being local.Our services are delivered from over 1,000 local locations.
As a service organisation, we believe that it’s our people who make our company what it is – and we have a team of great people, with a shared mission, vision and values.
Rentokil Initial comprises a number of global and local brands employing over 29,500 people in over 60 countries where our brands have come to represent consistent quality of service. These include three global brandsRentokil,Initial,Ambiusand several country or region specific brands includingPink(Hygiene Services, Australia),EhrlichandPresto-X(Pest Control, USA)andCalmic(Hygiene Services, Asia).
Rentokilis the world’s leading commercial pest control company providing the highest levels of risk management, reassurance and responsiveness to customers.
Across the world, businesses and homeowners trust Rentokil to solve their pest problems. We offer a complete range of pest control services from rodents to flying and crawling insects, to other forms of wildlife management.
We have a strong innovation pipeline. Our global technical centre provides effective and innovative solutions for pest control with specific emphasis placed on health, safety and protection of the environment.
In Singapore, Rentokil leads the industry providing pest control services to the public, commercial sector and residential sector. Our comprehensive pest management solutions for protecting environments, assets and reputations worldwide bears testimony to our commitment to Singapore. Rentokil Pest Control offers unparalleled customised solutions for all customers, whenever and wherever they may arise.
Our long-standing experience from working in multiples countries blazes the trail towards, development of innovative and environmentally sensitive solutions.
Our three pronged fail-safe plan of exclusion, restriction and destruction has been the cornerstone of our success and reputation as the top provider of pest control services in Singapore and around the world.
Initial Hygieneprovides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap dispensers, toilet paper dispensers and floor protection mats.
Specialist Hygiene is one of the leading providers of specialised deep cleaning and specialist industrial cleaning and disinfection services. An extensive range of solutions have been tailored to ensure that hazardous situations can be eliminated without any potential risk to human health.
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