• Operations Services Associate Japanese Speaker Jobs in Malaysia - 982119

    ServiceSource International (Malaysia) Sdn Bhd
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 20
  • Job Applicants: Less than 10

Job Description

ServiceSource founded and leads the Service Performance Management industry focusing exclusively on growing service share - by increasing the number of customers who buy services and the amount they spend on those services ServiceSource has five global service centers that serve technology and healthcare IT clients in over 100 countries and 30+ languages and has delivered more than $5B in services revenue for its clients The company manages more than 400,000 customer relationships, 40,000 partners annually, with over $3B currently under management Founded in 1999, ServiceSource has been profitable since inception and is backed by a group of individual and institutional investors led by General Atlantic and Benchmark Capital

For more information on ServiceSource, visit wwwservicesourcecom

Role Description

At ServiceSource, we invest a great deal in our people, as they make our leadership position possible We thrive on the combined skills and dedication of all our employees By offering the finest training and mentoring, we help our employees achieve their individual objectives Our environment promotes long-term employment and we recognize and reward leadership, performance and integrity In addition to a supportive team environment, we also provide competitive salaries and excellent benefits

The successful candidate will be professional, self-motivated and have the energy and desire to help fuel the growth of this exciting company It's an ideal job for candidates who wish to continue the customer interface without the extensive travel Successful candidates should have a background in data analysis and reporting This position offers an excellent opportunity to use overall business experience and take on additional responsibility over time

Our organization has experienced tremendous growth in the past and is forecasted to continue into the future

Generating sales quotations for customers, using dedicated sales database systemsEnsure the integrity of client information maintained in the database systemsGenerating reports for internal use by mining information from various computer packagesUpdating and managing Excel spreadsheetsDealing with external and internal queries in a professional, client orientated mannerChecking the data integrity of purchase orders and invoicesWorking with team members and reporting lines to further enhance existing processes to ensure maximum automation and efficiency

College degree preferred2 years + Administration experience preferably in sales processesCandidate must have solid experience in Microsoft packages (Word, Excel) and email DatabasesExperience with CRM systems is not required but would be a distinct advantageMust have excellent communication skills (verbal, written) in Japanese language as role requires candidate to deal with Japanese speaking clients/ Japan portfolio

Excellent organizational skillsDetail orientated with strong follow-through skillsAbility to multi-task, prioritize work with minimal supervisionPossess highly effective verbal and written communication skillsHandle confidential information with complete integrityDetail oriented with strong follow-through skillsAbility to work as a team player

Profile Summary

Type:Company Job

Industry:Call Center/IT-Enabled Services/BPO

Salary:Not Disclosed

Deadline:14th Jan 2020

Company Profile

ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert, technology-enabled solutions and best-practice processes proven to grow and retain revenue from existing customers. With a holistic approach to the entire revenue lifecycle, ServiceSource solutions help companies drive customer adoption, expansion and renewal. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built Revenue Lifecycle Management technology platform. For more information, go to www.servicesource.com.

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