• Process Manager, HR Services Asia Pacific Jobs in Malaysia - 1001547

    KONE Elevator (M) Sdn Bhd
  • 6 - 8 Years
  • Malaysia - Selangor - Petaling Jaya
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  • Posted above 1 month
  • Job Views: 31
  • Job Applicants: Less than 10

Job Description

Manages and improves the end-2-end operations between Units and the Shared Service Centre (SSC) for one or more KONE Way processes Leads and develops his or her team of team leads, process specialists and agents Implements SSC operational strategy, global processes and solutions Develops the SSC role, scope and service proposition for his/her process area in line with the KONE Way Roadmap In addition

Process Manager, HR Services - Manages teams for one or more processes Focuses on policy and strategy implementation and control through the successful leadership of people Ensures operational excellence and quality with expertise, stable and committed resources

Manages operations from the SSC to the unit in line with KONE, unit-specific and SSC objectives

Maintains a strong working relationship with

The Unit management team, acting as second level of escalation after the team lead

The Unit, Area and Global level process owners, solution owners and business controllers

Coordinates the development, maintenance and contribution of in-depth knowledge of a process, solution and the related operations, both in SSC and up- & down-stream in the Unit

Manages people and projects with SSC, implements strategy, changes and highlights areas of development

Develops and coaches the team leads in managing their process agents

Leads by example, strives for high results and unit satisfaction

Process Manager, HR Services

Responsible for optimizing operations

Has a comprehensive understanding of the business requirements and the KONE Way (process, solutions and organization) across several Process Areas

Drives SSC Operational Excellence by evaluating, developing and recommending the process improvements to increase service levels, and to enhance internal and external customer service and satisfaction

Ensures the positive adoption of new solutions and ways of working in his or her team

Maintains a network of stakeholders

In the Global SSC Network for process and solution knowledge and SSC Operations

With the KONE Way Process Network on Global and Area level

With the Management team on Unit & Area level – maintains regular follow-up and runs more formal Service Management Reviews

Ensures the acceptance and successful implementation of the SSC scope and solutions with KONE Area Management and the Units

Entry-level requirements

Minimum 6 years of leadership experinece in HR Shared Services

Must have Team handling experience

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degreein any field

Good spoken and written command of English skills

Wokday experienec is added advantage

Equivalent experience in the relevant field (Minimum 5 years working experience with financial transactions, master data and/or order/contract management and billing)

Management experience

Professional requirements

People manager

Customer oriented

Team Player

Assertive in communication

Strong analytical skills


Competent practitioner of Microsoft office tools, including MS Excel and Powerpoint, SAP Working experience

Required Skill(s) HR Services, HR Shared Services, SSC, HR SSC, Shared Services Cente

Profile Summary

Type:Company Job



Salary:Not Disclosed

Deadline:17th Feb 2020

Company Profile

At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.
Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Together with our partners and customers around the world, we help cities to become better places to live in. In 2018, KONE had annual net sales of EUR 9.1 billion and at the end of the year over 57,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

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