Able to work under rotational shift schedule as assigned by the Supervisor.
Provide quality Level 2 technical & software application assistance & support to internal and external customers and at least meeting customers’ expectation at all time.
Monitor and follow up issues reported by customers in ticketing system, email and instant messaging timely and accurately.
Able to identify, troubleshoot and resolve technical & software application issue, and perform escalation to Level 3 support whenever necessary.
Perform system maintenance and provide support for software application releases.
Make regular contribution to knowledgebase update and provide training to Level 1 support whenever necessary.
Carry out any other duties as assigned by the Supervisor from time to time and whenever necessary to avoid operation disruption.
Bachelor’s Degree in Computer Science/Information Technology or equivalent.
Excellent command in English (and Mandarin would be major plus point).
Good knowledge of MS Windows Server.
Experience in customer service and helpdesk software.
Able to work and deliver results under high pressure and fast pace environment.
Able to work efficiently with other departments on interdepartmental tasks to ensure the customer’s best interest is maintained.
Fresh graduates are encouraged to apply.
Type : Company job
Role : Junior Executive
Industry : Computer/Information Technology (Software)
Salary : Not Disclosed
We are a diverse collection of thinkers and executor, continually reimagining what is possible to help us all do what we love in new ways. The people who work here are energetic, flexible, influential, logical, systematic, and clam. And the same personal values are applied to our products and services which make it so unique from our competitor.
Since our founding in 2014, IXONUS has grown by leaps and bounds from offering E-Payment system we now offer dozens of products and services which include e-commerce, e-wallet, online gaming platform, and trading platform across the border to South East Asia. And starting from 5 or 6 engineers, we now have 50 over experienced specialist and a couple of offices in Malaysia. A lot has changed since the first E-payment system generated. But some things haven’t changed: Our dedication to our client and our belief in the possibilities of our organization itself.