Professional Services Engineer - Helpdesk - Jobs in Malaysia - 980452

Juris Technologies Sdn Bhd (Natsoft Group of Companies)
Job Summary
  • Experience 0-2 Years
  • Telecommuting

Job Description

We are currently looking for an enthusiastic and eager Helpdesk Engineer to join our Proactive Customer Support team The Helpdesk Engineer is the first point of contact for clients whenever issues arise This role requires empathy a keen sense of problem-solving and logical thinking to quickly identify the root cause of an issue and pick the best solution to address it Come join us today and embark on an exciting adventure in kick-starting your career with Juris JOB DESCRIPTIONServe as the first point of contact for customers in technical assistance over the phone and emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelRecord events problems and their resolutions in logsFollow up and update the customer on ticket statusIdentify and suggest improvements on processes and proceduresJOB REQUIREMENTSAt least a Diploma or Degree in Business Administration Computer Science and or equivalentProven experience in Helpdesk Support or other Customer Support rolesFresh graduate or minimum of 1 and ndash 2 years of Helpdesk Customer Support experienceGood understanding of computer systems technology products and an ability to diagnose and resolve basic technical issuesExcellent communication skill enthusiastic and self-drivenA team player but able to work on own initiative

Profile Summary

Type : Company job

Role : N/A

Industry : Computer/Information Technology (Software)

Salary : Not Disclosed

Deadline: 2020-01-12

Company Profile

Juris Technologies is an exciting place to work. We are constantly giving birth to ideas, developing innovative solutions and delivering exceptional values to our clients. We pride ourselves for being the thought and market leader in the space of fintech solutions. A Unique IT company Despite being a reputable IT company, our workforce does not comprise purely IT graduates. We are also constantly searching for graduates in financials and banking, business administration and even engineering graduates. At Juris Technologies, we celebrate Jurisians - respecting each other’s cultural and academic backgrounds and understanding each other’s differences. We believe in providing a fantastic working environment for the passionate, the talented and like-minded people of all races and creed to work vibrantly. Jurisians are empowered for success and we are constantly pursuing ways to unlock the potential of our talent pool. Our core values are built on building heroes with mentorship programs and exciting on-the-job activities. We are committed to promote continued growth and high performance offering employees a solid career growth path in our fast-paced work environment. The Juris Vision To be the Best Customer & Credit Management Software in the world, delivering world-class deployment and values. Our History The core of Juris Technologies was formed in the year 1997 and since then, we have been deploying world class solutions to our banking customers, serving more than 900 law firms, 150 collection agencies and 100 valuers. Juris Technologies is the first in Malaysia to implement a project powered by Artificial Intelligence technology to predict future non-performing loans for an international bank. Many major banks in Malaysia are currently benefiting from the competitive edge of Juris loan orignation and debt management solutions. Juris Technologies has lend a positive impact on the businesses of our clients such as HSBC, CItibank, Standard Chartered Bank, OCBC Bank, Affin Bank, Bank Kerjasama Rakyat, Hong Leong Bank, RHB Bank, Public Bank, Telekom Malaysia and Tenaga Nasional Berhad. Together with our valued customers, we are game changers of the credit management frontiers. Today, we have enchanced our solutions to cover more extensive areas which we believe is critical to our customer’s bottom line including data mining, credit administration, financial analysis, workflow management, call center applications and customer relationship management. Solution & Services Loans Origination Solution Debt Collections Solution & Legal Recovery Solution Credit Risk Applications, including FRS139. Litigation and Conveyancing Solutions CRM Applications Business Consultancy for CRM Implementation Business Consultancy for Call Centre Deployment
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