Type : Company job
Role : Non-Executive
Industry : Human Resources Management/Consulting
Salary : MYR 4,500 - 7,000
Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa
Our vision is “Creating the Branded Customer Experience”.
Our mission is working in partnership with our clients, to maximize their customer experience by focusing on Service, Quality and Business performance through People, Process and Operational Excellence.
Business Transformation Outsourcing:
a) We provide fully outsource inbound and outbound multi-channel contact centre services wherein Brandt will operationally manage the day to day operations (from recruitment to managing Agents at work) to fulfill clients’ changing business requirements and Key Performance Indicators (KPIs). On this front, Brandt currently have call centre operations in the following locations:
1. Indonesia (under Valdo Brandt International): Inbound and Outbound contact centre: 2,500 seats (banks and insurance company); managing 3,000 outsourced staff. These operations are spread over 7 major cities in Indonesia. Back-office (document imaging, Loan Origination System services) and IT infrastructure outsourcing;
2. Philippines: 298 contact centre seats handling outbound calls for US based clients;
3. Malaysia: 102 contact centre seats at Petaling Jaya new town – customer service, loyalty program, revenue generating outbound services
b) Human Resource Outsourcing (HRO) – using a proven recruitment process outsourcing framework to provide contact centre and non-contact centre staff with the job right fit for our clients, and managing end-to-end the personnel (employee relations activities for staff retention and record, payroll (salary, EPF, Socso, claims/reimbursements) and disciplinary, coaching/counseling matters. Brandt is currently managing 200 contact centre headcounts under HRO services for one of Malaysia largest tele-communication providers; AND another 100 seats growing to 1,000 seats (end 2013) for the largest tele-communication provider in Singapore, based in Klang
c) Build-Operate-Transfer (BOT) model where we help client build their contact centre, and thereafter help operationally run it for a period of time for success transfer; this is not a service offering but a model/approach that we undertake to do BPO especially true for call center environment.