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FCM Travel Solutions is the business travel partner of choice for large national, multinational and global corporations We are an award-winning global corporate travel management company ranking as one of the top five by size around the world We operate a global network in more than 90 countries, employing over 6000 people
FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers
About the role
We have an immediate opening for a Project Manager, also known as, Customer Implementation Manager (CIM) to join our expanding Implementation Team
As a Customer Implementation Manager, you will be required to task to manage and lead critical clients’ projects on a national and regional level This is achieved through attending first internal briefing with new clients to create a blueprint document and project timeline which will be agreed upon on with the various internal and external stakeholder and establishing a go-live date It will include owning the project and manage the coordination between the client, internal FCM stakeholders (Account Manager, Sales Manager, Operations, IT Team) and 3rd party suppliers The CIM would also oversee all the inbound multinational client implementations lead from the Global team
With extensive experience in project management, you will make sure that all stakeholders across all business are aware what their role, deliverables and involvement are in the projects You will then seek to maintain open communications on project updates to both internal and external stakeholders through regular meetings and ensure adequate follow up and list of take-away action items from various parties involved This includes any anticipated escalated issue that may arise during the implementation phase
You will ensure that client’s settings are tested on a regular basis prior to go-live by running user-acceptance test (UAT) working alongside with the operations and IT team You will also ensure that all parties are aware and prepared for the actual go-live date towards the late stage of the project Debriefing Account Managers after go-live will keep them abreast of any open action items that need to be incorporated in clients’ business plan as well as a platform to gather clients’ feedback and implementation review on the workflow
To become part of the FCM family, you'll need
Minimum 3 years of corporate account management experience with implementation experience in a Travel Management Company environment We will also consider candidates that has extensive corporate travel consultant experienceSolid knowledge & experience of the industry, the various technology (GDS, OBT) as well as corporate travel operations with extensive experience in project management on a regional and global levelAbility to multi-task and communicate with different stakeholders of all levels and ability to cope with competing & short-term demands, establish priorities and deliver to fixed datesBe a solution oriented and anticipate issues and challenges and seek to find suitable solutions to resolve themA great communicator, multi-tasker and planner to deliver seamless and smooth implementation experience for all internal and external stakeholders
FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success!
By joining the FCM team, you'll discover first-hand why we're recognised around the world as an outstanding employer In addition, our company founder strongly believes the success of our business relies on the success of our people
If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level!
Interested Apply today to explore this amazing opportunity!
Salary:MYR 5,000.00 - 7,000.00
Deadline:14th Jan 2020
FCTG first entered the South East Aisa travel market in 2008, with the introduction of FCM Travel Solutions in Singapore. This was followed in 2011, with the opening of the group’s first Flight Centre retail store.
There are now three Flight Centre retail stores located centrally in the downtown and marina districts of the city, with plans for further expansion.
FCTG's Singapore operation is one of the fasted growing travel businesses in the market. Its unique corporate culture continues to attract talented people and both FCM Travel Solutions and Flight Centre are highly regarded in the industry as being a good place to work.
Expanding rapidly in the region, we now brand ourselves as Flight Centre South East Asia (FCSEA) which consist of Singapore, Malaysia & Philippines.
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