Job Responsibilities :The primary responsibility of the Service Quality is to effectively and efficiently manage the Service Management Systems – ISO 9000, 20000, 27001 & 31000 for our Asian Managed & Support Services Business. Using proven methodologies to set the foundation for quality it will be the responsibility of this role to work very closely with Regional leadership, Procurement and others to agree on a plan that will drive operational efficiencies that are repeatable and customer satisfaction that will create customers for life. Once the plan is set it must be executed through collaboration with multiple organizations and a strong governance process. This will require frequent communications and site visits at our Asian locationsThe Asia Service Quality Manager is responsible for the overall success of the Quality Management System for our Asia Managed & Support Services Business Operations while ensuring linkage to the overall Global MSS Quality plan. Key responsibilities include:Structure ISO9001(QMS), ISO20000(ITIL), ISO27001(Information security) compliance for each business and when there is a customer need champion the efforts to become certified.Introduce New Service Qualification and Readiness process aligning with Global MSS Quality plan. Develop a Sign-off Process to ensure NOC s are ready to deliver new services at optimal levels (includes PFMEA for each new service).Pre-sale review of quality requirements in contract. Ensure SOW and quality artifacts are feasible and in compliance with our QMS.Service transition & on boarding (change management) Clear & structured tracking system in managing all Service changes, transitions and on boarding.Risk management via Top Service Improvement Matrix. Facilitate global risk management campaign with proven tools such built around Predict, Prevent, Protect framework.Drive the Six Sigma culture within the organization for CSI skill set optimization. Establishing Six Sigma program to develop team capabilities and proliferate the use of statistical methods of risk mitigation.Work directly with customers and field teams to discuss concerns and drive corrective actions to closureDevelop and maintain Servicer KPI’s for the region that tie to the overall Asia plan Develop and drive a continuous improvement plan for the region, driving best practices and repeatabilityManage sub-contractors deliverables and adherence to agreed scope and outcomes.Engage as needed in the case management process to ensure proper service deliveryManage a Lessons Learned process to that will close gaps and leverage best practices across AsiaProvide the regional teams a resource to drive Service quality issues so delivery teams can focus on delivery.Conduct Site Audits for high risk suppliers.Support all Asian site for ATEX (Product Intrinsic Safety ) compliance and certificationJob Requirements :Education - Bachelor’s degree in Engineering or any related field.At least 5-6 years of working experience in the related field is requiredManaged service , System design and engineering backgroundTrained or knowledge of ISO 20000 & ISO 27001 is preferredHighly organized strong attention to detail, capable of significant multi-tasking and follows all tasks through to completion.The ability to communicate clearly (both written and verbal) with customers and act as a professional representative of the corporation.The ability to understand and communicate Motorola’s internal System Integration and Services processes.The ability to collaborate and maintain professional relationships with key work partners across the corporation and third party vendors for achieving timely business objectives.The ability to think strategically and work through day to day challenges that arise with internal support organizations, Motorola service providers, and customers.Lean Six Sigma Black Belt preferredStrong background Lean Methodologies8D, DDW and FMEA experience a plusProficient in MS Office Applications, Excel, Google Apps, Statistical Software( such as Minitab) and a willingness to learn and utilize new tools within the organization.Candidate must have a good understanding of Quality Management System (QMS) and have experience auditing to these ISO standardsMust be willing to work in Bayan Lepas, Penang
Type : Company job
Role : Senior Executive
Industry : Telecommunication
Salary : Not Disclosed
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