Candidate must possess at least a Bachelor s Degree, Post Graduate Diploma, Professional Degree, Engineering (Others) or equivalent.At least 5 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in Guangzhou.Preferably Senior Executives specializing in Quality Control/Assurance or equivalent.Full-Time position(s) available.Job Description1) To ensure end customers, sales and dealers are satisfied with the service they are receiving.2) Build strong relationships with China, Hong Kong and Taiwan Dealers3) Assist with Project Management and the Dealer Project Managers on complex projects4) To form Customer Experience Core Team and chair the customer experience meeting.5) Driving continuous improvement on product quality and service quality through Customer Experience Core Team.6) Manage customer escalations on the highest priority and work with operations team and sales for solutions and update management.7) Direct interface with clients when quality issues arise8) Develop plans, initiatives and objectives and participates in cross-functional quality projects and business initiatives to improve product and services quality.9) Manage replacement lead-time and cost10) Set performance expectations, quality goal and standards for market11) Interact with other markets of the APAC as and when required.Skills/Abilities• Fluent in Mandarin and English in oral and written• Should have strong leadership qualities, as well as a professional and tactful manner• Must have the ability to remain calm• Good communication and facilitation skills to manage issues with multiple parties such as Customer, Dealer, PM, SMD• Having strong organizational and listening skill• Well-developed problem-solving skill• Goal/Career oriented and self-motivated• Able to work under pressure with minimum supervision.• Proactive• Strong ability to work with others and to be a contributor to a team• Oversea Travel when require.• Others APAC Quality Issue , SMD Quality Department activities when assign.Education/Experience• Diploma/Degree holder• Experience in engineering & manufacturing environment• Knowledge in quality control & assuranceTo register your interest please follow the steps. To make yourself standout from the crowd please write in the why hire me section about why your skills make you a strong candidate for this position.
Type : Company job
Role : Senior Executive
Industry : Call Center/IT-Enabled Services/BPO
Salary : Not Disclosed
Steelcase is a global leader in the office furniture industry,with one hundred year history and a worldwide network that includes 11,000 employees and 650 dealer locations, we are the best in the business of creating inspiring spaces that help people love how they work.
Steelcase has a vital and growing presence in the Asia Pacific region, with offices in 13 cities, dealers in 15 countries in the region, and manufacturing plants in China, Malaysia and India. Steelcase is seeking for talents in a range of disciplines, including management, sales, logistics, engineering, design and operation.
If you’re looking for a company that is authentic and reliable one that allows you to do your best work as a part of a team passionate about finding solutions and doing things right, we invite you to apply with us in the following position. We might be your perfect match.