• Rehabilitation Assistant- Team Leader Jobs in Malaysia - 982077

    AS White Global
  • 3 - 5 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 18
  • Job Applicants: Less than 10

Job Description

Duties and Responsibilities


Mentor, coach and supervise Rehabilitation Assistants to support their achievement of service delivery, customer service and timeframesLead by example to create a culture of high performance and over delivery in all aspects of service deliveryImplement and support quality assurance processes for allocated Rehabilitation Assistants in accordance with the IPAR Quality Management SystemAssist with the induction of new Rehabilitation AssistantsUndertake a minimum of monthly supervision with direct reports to Monitor and support rehabilitation Assistants to manage their workload and work capacityReview performance based on Rehabilitation Assistant KPI’sMaintain written records of supervision appointmentsUndertake performance management and performance appraisalswith Rehabilitation Assistant’sPrepare for and review team performance and service provision with manager monthly (as a minimum)Lead by example to role model the IPAR values and inspire your team to embrace the values always

Consulting Administration

Compilation and preparation of Occupational Rehabilitation Reports including, but limited to, Initial Assessments, Worksite Assessments, Ergonomic Assessments, Progress ReportsCompilation and preparation of Return to Work ProgramsCompilation and distribution of treater questionnairesPeer reviewing reportsBooking appointments and assessments on behalf of a consultantCalendar management and sending SMS notifications on behalf of a consultantFollow up with stakeholders to obtain documentation required by the consultant, such as medical certificates, medical questionnaires, IME reportsFollow up with stakeholders to obtain signatures on relevant reports/return to work plansDocument scanning, electronic filing and labellingInternal data entry such as (but not limited to) custom fields, file review summaries, FCE resultsPositivum administration management (creation of worker profiles, assessments, and follow up of assessment results)


Perform all tasks in accordance with IPAR’s Quality Management SystemAdhere to all policies and proceduresPerform all work in accordance with the HWCA National Consistency Framework and regulatory requirementsActively identify opportunities for continuous improvementMaintain a customer focus (internal and external) at all times and a commitment to deliver service excellenceAdhere to strict timeframes when completing consultant requestsResponds promptly and professionally to all customer enquiries and escalates this appropriatelyAccurate case documentation in Case Manager, including recording of telephone calls, emails and bookings

Participate positively to develop and implement service, product and work environment improvements and changesFunction as an effective, positive team memberMaintain active knowledge of IPAR OHS practises and proceduresAdhere to IPAR safe work practises and procedures when undertaking work tasksCarry out other reasonable duties as requiredParticipates in team meetings and attends relevant training and development

Key Performance Indicators
Delivers an exceptional service to all stakeholders which positively impacts upon annual customer satisfaction survey resultsAchieve a team target of 100% of consultant requests completed within a 24-hour turnaround timeframe (unless instructed otherwise by the consultant)Team achievement of a 90% consultant satisfaction rate

Skills and Experience

Qualifications / Educational Profile

The following are desirable but not essential
An undergraduate health-related tertiary qualification such as Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling, Psychology, Social Work, or Health ScienceExperience in leading a teamCertificate/qualification in health managementExperience in a health-related administrative settingExperience working in an administrative or clinical rehabilitation setting
Skills / Attributes

Strong English written communication skills with a focus of documentation preparation and formattingProficiency in the use of Microsoft WordWell-developed verbal communication skills with a focus of telephone conversations with external clientsStrong customer service focusProven organization and time management skillsCompetent in the use of Microsoft Excel and Outlook


Working knowledge of the Microsoft Office suite

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Consulting (IT, Science, Engineering & Technical)

Salary:Not Disclosed

Deadline:14th Jan 2020

Company Profile

AS White Global (ASW) is an Australian company with headquarters in Sydney and contemporary offices spread across Vietnam, the Philippines, and Malaysia. We help organisations build their global teams and capability by providing international talent selected from the large talent pool in South East Asia. We pride ourselves on sourcing the right employees for our partners, no matter what the industry is and have years of experience doing it.
ASW is an agile company, with an independent and forward thinking Board of Directors. Since 2011, the company has grown from 50 to over 750 employees internationally. Our agility and passion have allowed us to effectively service our growing portfolio of clients.
We are experts in providing offshored teams in the following specialisations:

Software Development

Service Desk & Infrastructure

Accounting, Finance & Admin Services

Creative & Digital Marketing

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