Duties and ResponsibilitiesLeadershipMentor coach and supervise Rehabilitation Assistants to support their achievement of service delivery customer service and timeframes Lead by example to create a culture of high performance and over delivery in all aspects of service delivery Implement and support quality assurance processes for allocated Rehabilitation Assistants in accordance with the IPAR Quality Management System Assist with the induction of new Rehabilitation Assistants Undertake a minimum of monthly supervision with direct reports to Monitor and support rehabilitation Assistants to manage their workload and work capacity Review performance based on Rehabilitation Assistant KPI and rsquo s Maintain written records of supervision appointments Undertake performance management and performance appraisalswith Rehabilitation Assistant and rsquo s Prepare for and review team performance and service provision with manager monthly as a minimum Lead by example to role model the IPAR values and inspire your team to embrace the values always Consulting AdministrationCompilation and preparation of Occupational Rehabilitation Reports including but limited to Initial Assessments Worksite Assessments Ergonomic Assessments Progress Reports Compilation and preparation of Return to Work Programs Compilation and distribution of treater questionnaires Peer reviewing reports Booking appointments and assessments on behalf of a consultant Calendar management and sending SMS notifications on behalf of a consultant Follow up with stakeholders to obtain documentation required by the consultant such as medical certificates medical questionnaires IME reports Follow up with stakeholders to obtain signatures on relevant reports return to work plans Document scanning electronic filing and labelling Internal data entry such as but not limited to custom fields file review summaries FCE resultsPositivum administration management creation of worker profiles assessments and follow up of assessment results QualityPerform all tasks in accordance with IPAR and rsquo s Quality Management SystemAdhere to all policies and procedures Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements Actively identify opportunities for continuous improvement Maintain a customer focus internal and external at all times and a commitment to deliver service excellence Adhere to strict timeframes when completing consultant requestsResponds promptly and professionally to all customer enquiries and escalates this appropriatelyAccurate case documentation in Case Manager including recording of telephone calls emails and bookings OtherParticipate positively to develop and implement service product and work environment improvements and changes Function as an effective positive team member Maintain active knowledge of IPAR OHS practises and procedures Adhere to IPAR safe work practises and procedures when undertaking work tasks Carry out other reasonable duties as required Participates in team meetings and attends relevant training and development Key Performance IndicatorsDelivers an exceptional service to all stakeholders which positively impacts upon annual customer satisfaction survey results Achieve a team target of 100 of consultant requests completed within a 24-hour turnaround timeframe unless instructed otherwise by the consultant Team achievement of a 90 consultant satisfaction rate Skills and ExperienceQualifications Educational ProfileThe following are desirable but not essential An undergraduate health-related tertiary qualification such as Occupational Therapy Physiotherapy Exercise Physiology Rehabilitation Counselling Psychology Social Work or Health Science Experience in leading a team Certificate qualification in health management Experience in a health-related administrative settingExperience working in an administrative or clinical rehabilitation setting Skills AttributesStrong English written communication skills with a focus of documentation preparation and formatting Proficiency in the use of Microsoft Word Well-developed verbal communication skills with a focus of telephone conversations with external clients Strong customer service focus Proven organization and time management skills Competent in the use of Microsoft Excel and Outlook KnowledgeWorking knowledge of the Microsoft Office suite
Type : Company job
Role : Senior Executive
Industry : Consulting (IT, Science, Engineering & Technical)
Salary : Not Disclosed
AS White Global (ASW) is an Australian company with headquarters in Sydney and contemporary offices spread across Vietnam, the Philippines, and Malaysia. We help organisations build their global teams and capability by providing international talent selected from the large talent pool in South East Asia. We pride ourselves on sourcing the right employees for our partners, no matter what the industry is and have years of experience doing it.
ASW is an agile company, with an independent and forward thinking Board of Directors. Since 2011, the company has grown from 50 to over 750 employees internationally. Our agility and passion have allowed us to effectively service our growing portfolio of clients.
We are experts in providing offshored teams in the following specialisations:
Service Desk & Infrastructure
Accounting, Finance & Admin Services
Creative & Digital Marketing