• Reports Analyst Jobs in Malaysia - 1024713

    SELLBYTEL Services Malaysia Sdn. Bhd.
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur
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  • Posted 22 days ago
  • Job Views: 43
  • Job Applicants: Less than 10

Job Description



•Use statistical methods to analyze data and generate useful business reports;

• Define business requirements based on the program needs
• Work with management team to create a prioritized list of needs for each business segment;
• Identify and recommend new ways to save money by streamlining business processes;
• Identify ways to give better insights to our clients
• Work with program managers to outline the specific data needs for each business method analysis project
• Optimize and automate existing processes to simplify the business processes
• Strong Analysistical skills and reporting
• Responsible for the complete development of all reports
• Create and update stakeholder reporting and competency data on a dailu, weekly, monthly and quarterly basis
• Performing Root cause analysis (RCA) to identify the appropriate action to reduce/eliminate the defects in case of variance in performance metrics
• Create agent productivity report using pre-defined metrics to compare individual and team performance
• Preparation and validation of job aids for existing and new reports
• Consolidate program reports and provide business analysis


Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Call Center/IT-Enabled Services/BPO

Salary:MYR 3,000 - 4,000

Deadline:29th Mar 2020

Company Profile

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual.
By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years.
We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured.
Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.

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