• Reservation Agent cum Operator Jobs in Malaysia - 925768

    Country Garden Forest City Phoenix International Hotels
  • 0 - 2 Years
  • Malaysia - Johor - Gelang Patah
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  • Posted 85 days ago
  • Job Views: 14
  • Job Applicants: Less than 10

Job Description

ResponsibilitiesAssist in the daily reservations processes, servicing guest needs and inquiriesDirect and coordinate the reservations daily activities according to the hotel’s processes and procedures and reservation service standardsHandle all incoming and outgoing telephone calls and guests requests courteously, and efficientlyEnsure all bookings are thoroughly checkedPromote guest rooms and upsell whenever possible to maximize occupancy and revenueAlert the Reservation Supervisor of the sudden changes in occupancy levels

Certificate, Diploma, Advanced Diploma in Hospitality, Tourism or equivalentMinimum one (1) year experience in a similar field in the hospitality and hotel industryWell versed with hotel facilities, services, special promotions, aware of sold-out situations to maximize sales opportunities and understand market segmentationGood communication skills in English, Bahasa Malaysia, and MandarinProficiency in Mandarin language is required as the role requires candidate to deal with Mandarin speaking clients and managementProvide friendly, courteous and professional service at all timesGood customer relations and interpersonal skillsStrong eye for detail to ensure all data is entered correctly

Only shortlisted candidates will be contacted for an interviewLunch is provided to the employee while on dutyAccommodation is provided to the outstation employee

Profile Summary

Type:Company Job


Salary:Not Disclosed

Deadline:19th Oct 2019

Company Profile

Country Garden Forest City Phoenix International Hotels, subsidiary company of Country Garden Group, located in Malaysia, is surrounded by the South China Sea to the east, the Strait of Malacca to the west and the Strait of Johor to the south, which separates Johor and its neighboring country, Singapore. As the first high standard hotel in Forest City, Phoenix International hotels have access to create a serene oasis in the bustling city.
The hotel incorporates local culture and scenery into the design and establishes itself as a leisure resort hotel with rich local characteristic.

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