• Reservation Agent cum Operator Jobs in Malaysia - 925768



    Country Garden Forest City Phoenix International Hotels
  • 0 - 2 Years
  • Malaysia - Johor - Gelang Patah
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  • Posted 26 days ago
  • Job Views: 4
  • Job Applicants: Less than 10

Job Description

ResponsibilitiesAssist in the daily reservations processes, servicing guest needs and inquiries.Direct and coordinate the reservations daily activities according to the hotel’s processes and procedures and reservation service standards.Handle all incoming and outgoing telephone calls and guests requests courteously, and efficiently.Ensure all bookings are thoroughly checked.Promote guest rooms and upsell whenever possible to maximize occupancy and revenue.Alert the Reservation Supervisor of the sudden changes in occupancy levels.

Requirements:
Certificate, Diploma, Advanced Diploma in Hospitality, Tourism or equivalent.Minimum one (1) year experience in a similar field in the hospitality and hotel industry.Well versed with hotel facilities, services, special promotions, aware of sold-out situations to maximize sales opportunities and understand market segmentation.Good communication skills in English, Bahasa Malaysia, and Mandarin.Proficiency in Mandarin language is required as the role requires candidate to deal with Mandarin speaking clients and management.Provide friendly, courteous and professional service at all times.Good customer relations and interpersonal skills.Strong eye for detail to ensure all data is entered correctly.

Notes :
Only shortlisted candidates will be contacted for an interview.Lunch is provided to the employee while on duty.Accommodation is provided to the outstation employee.

Profile Summary

Type:Company Job

Industry:Hotel/Hospitality

Salary:Not Disclosed

Deadline:19th Oct 2019

Company Profile

Country Garden Forest City Phoenix International Hotels, subsidiary company of Country Garden Group, located in Malaysia, is surrounded by the South China Sea to the east, the Strait of Malacca to the west and the Strait of Johor to the south, which separates Johor and its neighboring country, Singapore. As the first high standard hotel in Forest City, Phoenix International hotels have access to create a serene oasis in the bustling city.
The hotel incorporates local culture and scenery into the design and establishes itself as a leisure resort hotel with rich local characteristic.

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