• [SA] HRSS Customer Advocate - Japanese Speaker [ref: 45839] Puchong, RM5.8k Jobs in Malaysia - 990369

    Agensi Pekerjaan Reeracoen Malaysia Sdn Bhd
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 17
  • Job Applicants: Less than 10

Job Description

business natureMedical & Healthcare

working location Puchong

working time weekday 8am-5pm

remuneration package

salary RM5000-RM5800

Japanese Language allowance
N3 - RM 500
N2 - RM 800
N1 - RM 1,200

job summary

* To provide quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem
and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue
* Accurately hand less processing of transactions related to new hire, terminations, personal and job changes by using salesforcecom and
* To facilitate a resolution by bringing together the appropriate department heads/ COE/HR business partners/ business groups
* To implement a procedure that ensures the problem does not occur again or recommends products or services to better meet customers
* Resolves complex inquiries and requests that are escalated through other support groups within HRSS
* Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with
facilitation of resolution Documents findings and final status in case management system
* Work closely with regional representatives/ business process owners to analyze and verify HR Shared Services ability to support business
process (including current, new and revised)
* Monitors and ensures cases assigned to Tier 2 meet SLA
* Assumes ownership of escalated complex cases assigned and monitors the status in the case management system Updates others
systems as required
* Ensures actions are in compliance with company policies and procedures and to local, state and federal employment law
* Participates in and contribute to special assignments and projects as needed

* Other duties as assigned


- Language English and Japanese
- Education Background Bachelor Degree in HR, Business Management or related field
- Experience 3 Year plus of diverse cross-functional HR Experience as a strong performer within a large organization will be an added advantage
- Experience in HR shared services will added advantage

* Exposure in HRIS tools (Peoplesoft/ SAP/Workday)
* Case Management experience (CRM tools)
- Fluent in Spoken and Written Japanese Language ( Level at N1 Level JLPT)

1 Send in your latest resume to [email protected]
2 Call in for more info +60-32020-1885
For interested applications, kindly indicate the following in your resume in order for us to process your application faster
- Reason for leaving past and present employment
- Expected/Last drawn salary
- Availability date
Thanks you for your application but we regret that only shortlisted candidates will be notified

Profile Summary

Type:Company Job

Industry:Human Resources Management/Consulting

Salary:MYR 5,000 - 5,800

Deadline:28th Jan 2020

Company Profile


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