business nature Medical and Healthcareworking location Puchongworking time weekday 8am-5pmremuneration package salary RM5000-RM5800Japanese Language allowanceN3 - RM 500N2 - RM 800N1 - RM 1 200job summary To provide quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue Accurately hand less processing of transactions related to new hire terminations personal and job changes by using salesforce com and workday To facilitate a resolution by bringing together the appropriate department heads COE HR business partners business groups To implement a procedure that ensures the problem does not occur again or recommends products or services to better meet customers needs Resolves complex inquiries and requests that are escalated through other support groups within HRSS Conducts or assists with complex issues transactions and policy interpretation to resolve issues recommends solutions and assists with facilitation of resolution Documents findings and final status in case management system Work closely with regional representatives business process owners to analyze and verify HR Shared Services ability to support business process including current new and revised Monitors and ensures cases assigned to Tier 2 meet SLA Assumes ownership of escalated complex cases assigned and monitors the status in the case management system Updates others systems as required Ensures actions are in compliance with company policies and procedures and to local state and federal employment law Participates in and contribute to special assignments and projects as needed Other duties as assignedrequirement - Language English and Japanese- Education Background Bachelor Degree in HR Business Management or related field- Experience 3 Year plus of diverse cross-functional HR Experience as a strong performer within a large organization will be an added advantage- Experience in HR shared services will added advantage Exposure in HRIS tools Peoplesoft SAP Workday Case Management experience CRM tools- Fluent in Spoken and Written Japanese Language Level at N1 Level JLPTContact 1 Send in your latest resume to email and 160 protected 2 Call in for more info 60-32020-1885For interested applications kindly indicate the following in your resume in order for us to process your application faster - Reason for leaving past and present employment- Expected Last drawn salary- Availability dateThanks you for your application but we regret that only shortlisted candidates will be notified
Type : Company job
Role : N/A
Industry : Human Resources Management/Consulting
Salary : MYR 5,000 - 5,800
REERACOEN is subsidiary of top growing HR company, Neo Career Group in Japan.
There are 18 branches established around Asia, as one of first-class Japanese HR company.
Our strength is speed and we possess overwhelming number of exclusive job vacancies which do not posted in public.
We are ready and happy to assist/support you in your long term career advancement.