Sales Retention Team Leader - Jobs in Malaysia - 1041951

Teleperformance Malaysia Sdn Bhd
Job Summary
  • Experience 5-7 Years
  • Telecommuting

Job Description

This role is to manage the following for one of our world renowned client:

Complete a minimum of 35 JIRA tickets dailyReceive inbound phone calls and emailsRespond to all cases in a timely and professional mannerHandle escalated and frustrated customers with empathyMaintain organized tracking of all assigned casesCollaborate with other Team Members to yield results for customersMaintain a minimum of 80% productivity and high QA scoresAverage a minimum of 75 contacts per weekAvid knowledge of customer care policies and proceduresUtilizing problem-solving skills to find timely and effective solutions for customersRequirements:
A self-starter personality that can thrive in the fast-paced environment of a rapidly growing startup company.6 months of customer service experienceAssociate's degree or higher, preferredAbility to communicate clearly and effectively, both oral and writtenProficient typing and computer skillsProblem Solving SkillsBasic Math ProficiencyExcellent accuracy and attention to detailA ‘Team Player’ attitudePoise and confidence under pressure
Core Competencies:Customer FocusCommunicates EffectivelyDecision QualityManages ConflictManages AmbiguityDrives Results

Profile Summary

Type : Company job

Role : Senior Executive

Industry : Call Center/IT-Enabled Services/BPO

Salary : Not Disclosed

Deadline: 2020-04-26

Company Profile

Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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