Job DescriptionAs SAP BO Reporting Developer Professional, you will contribute to design and build reporting solutions using SAP Business Objects in accordance to client requirements. You are required to support for SAP BO Reports for production environment and Tableau service requests.Key Responsibilities:• Works with business partners, product development teams and senior designers to capture requirements, determine a solution that will integrate with existing BI assets, review prototypes and develop iterative revisions.• Responsible for leading the design of prototypes and determining final design to ensure client satisfaction with product.• Conduct impact assessment with business in order and determine high level design and size of effort based on requirements.• Designs, develops, implement, tests and deliver Business Object Reports based on client business requirements.• Strong SQL or PL/SQL experience.• Experience in Business Objects universe development.• Experience in using SAP Business Objects to design and maintain BO solutions.• Support for SAP BO Reports and ETL support for production environments and Tableau service requests.• Experience with analytical tools like Tableau is a plus.• Experience with trouble shooting production issues.• Experience in L2/L3 production service ticket support is a plus.• Works with Business Analysts to come up with a solution to implement business requirements.• Perform other duties as assigned.• Exceptional experience in Handling software life cycle starting from requirement specifications,• Work as the lead data strategist, identifying and integrating new datasets that can be leveraged through our product capabilities and work closely with the engineering team to strategize and execute the development of data products.• Execute analytical experiments methodically to help solve various problems and make a true impact across various domains and industries.• Identify relevant data sources and sets to mine for client business needs and collect large structured and unstructured datasets and variables.• Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models, and clean and validate data for uniformity and accuracy.• Analyze data for trends and patterns and Interpret data with a clear objective in mind.• Implement analytical models into production by collaborating with software developers and machine learning engineers.• Communicate analytic solutions to stakeholders and implement improvements as needed to operational systems.• Good judgement and pragmatic approach to deliver solutions that optimize architecture activities across company needs, business constraints and technology realitiesProfessional Skill Requirements• Ability to work as a team member• Collaboration skills• Ability to work creatively and analytically in a problem-solving environment• Desire to work in an information systems environment• Excellent oral and written communication skills• Flexibility• Time management skillsMinimum RequirmentsCandidate must possess at least a Bachelor s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.Required skill(s): Tableu, SAP, PL/SQL, SQL.Required language(s): EnglishAt least 1-3 year(s) of working experience in the related field is required for this position.Preferably Senior Executives specializing in IT/Computer - Network/System/Database Admin or equivalent.2 Full-Time position(s) available.Work location: Kuala Lumpur• Number of position: 2 (1 Mandarin speaker, 1 English Speaker)• Contract duration: 12 months• Requirements:- 1-3 years of relevant working experience.- Preferably local resources
Type : Company job
Role : Senior Executive
Industry : Human Resources Management/Consulting
Salary : Not Disclosed
Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa
Our vision is “Creating the Branded Customer Experience”.
Our mission is working in partnership with our clients, to maximize their customer experience by focusing on Service, Quality and Business performance through People, Process and Operational Excellence.
Business Transformation Outsourcing:
a) We provide fully outsource inbound and outbound multi-channel contact centre services wherein Brandt will operationally manage the day to day operations (from recruitment to managing Agents at work) to fulfill clients’ changing business requirements and Key Performance Indicators (KPIs). On this front, Brandt currently have call centre operations in the following locations:
1. Indonesia (under Valdo Brandt International): Inbound and Outbound contact centre: 2,500 seats (banks and insurance company); managing 3,000 outsourced staff. These operations are spread over 7 major cities in Indonesia. Back-office (document imaging, Loan Origination System services) and IT infrastructure outsourcing;
2. Philippines: 298 contact centre seats handling outbound calls for US based clients;
3. Malaysia: 102 contact centre seats at Petaling Jaya new town – customer service, loyalty program, revenue generating outbound services
b) Human Resource Outsourcing (HRO) – using a proven recruitment process outsourcing framework to provide contact centre and non-contact centre staff with the job right fit for our clients, and managing end-to-end the personnel (employee relations activities for staff retention and record, payroll (salary, EPF, Socso, claims/reimbursements) and disciplinary, coaching/counseling matters. Brandt is currently managing 200 contact centre headcounts under HRO services for one of Malaysia largest tele-communication providers; AND another 100 seats growing to 1,000 seats (end 2013) for the largest tele-communication provider in Singapore, based in Klang
c) Build-Operate-Transfer (BOT) model where we help client build their contact centre, and thereafter help operationally run it for a period of time for success transfer; this is not a service offering but a model/approach that we undertake to do BPO especially true for call center environment.