Senior Application Support AnalystThe Role (Accountabilities)As aSeniorApplication SupportSpecialist, you will:· Consult with business unit management and personnel to identify and document application needs and objectives, problems, input and output requirements, data scope, usage, formatting, and security requirements.· Provide technical knowledge and assistance to business unit in identifying, evaluating, and developing applications and procedures.· Write and maintain functional and technical specifications for new or modified business requirements.· Work with Partners to understand technical requirements and technical configuration concerns.· Discuss and coordinate with internal engineers and other technical personnel as needed to assist with developing automated business systems.· Develop, coordinate, and implement plans to test business and functional processes during system development and quality assurance testing.· Direct and coordinate workload between other Application Support team members.· Track and document changes to functional and business specifications.· Create or assist others in the writing of user documentation, instructions, and procedures.· Diagram and document all aspects of applications including maintaining operational technical documentation.· Monitor, research, resolve and documents post-implementation problems and revision requests.· Prepare time and cost estimates for completing projects.· Keep abreast of new technologies to assess trends.· Direct, monitor, and check the work of other applications analyst personnel.Requirements Education:· Bachelor s degree from a four-year college or university.Required Experience:· 3 years related experience in software application development, programming and analysis.· Technical experience deploying and supporting applications will be highly regarded.· 2-3 years of related experience working in helpdesk or technical support environment supporting software applications (preferably Cloud based software systems).· SQL Scriptingandqueryexperiencehighlyregarded· ExperienceusingAPI’s, postmanandLogz.iowillbehighlyregarded.· Experience with any ticketing systems (eg: Zendesk and JIRA).· Experience debugging or administering Java based applications.Other Necessary Requirements· Ability to quickly learn and support new applications from both a technical and functional perspective.· Must have working knowledge of Microsoft Office products including Microsoft Project and Visio.· Ability to effectively present information, verbally and written, and respond to questions from individuals and groups of managers and personal in order to consult and provide technical assistance.· Ability to work with other groups within the Information Technology space to ensure that appropriate solutions are being delivered.· Ability to work under general supervision and guidance, while maintaining a positive attitude and team player mentality.
Type : Company job
Role : Senior Executive
Industry : Banking/Financial Services
Salary : Not Disclosed
WE ARE AN ONLINE PAYMENTS COMPANY
THAT LIKES TO HAVE A BIT OF FUN!
Ezypay (ezypay.com) is a multi-award winning FinTech company specialising in the provisionof subscription payments. Ezypay operates over a diverse range of industries and has offices inAustralia, New Zealand and Malaysia. Ezypay processes payments via direct debit and all majorcards with global payment processing capacity across 30 countries worldwide.
THE PERKY SIDE OF OUR BENEFITS:
Avoid peak traffic with early office hours
Smart casual dress code
Great office snacks
Team breakfast every Friday
Medical coverage for spouse and kids
A day off on our birthday
Gym membership subsidy
Apply now to be part of our amazing team!
(Business Registration: iConnect360 Sdn Bhd)