• Senior Field Engineer (Based in Hong Kong) Jobs in Hong Kong - 979491



    Curvature Solutions Pte Ltd.
  • 3 - 5 Years
  • Hong Kong - Kwun Tong
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  • Posted above 1 month
  • Job Views: 16
  • Job Applicants: Less than 10

Job Description

The Senior Field Engineer will responsible for providing support to our customers for their IT requirements to meet contractual SLA’s, including liaising with customers and users, attending sites and facilitating high quality field service This role reports to the Area Service Manager



PRIMARY RESPONSIBILITIES



To receive, investigate, and respond to technical assistance requests and warranty claims in a professional manner

To ensure compliance with customer and internal Service Level Agreements

To ensure that a high quality, professional profile is maintained in all aspects of field service

To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required

To mentor less experienced members of staff

To deal with general support calls, to include Project and Transition calls

To be involved with pre-sales technicalities

To participate on regional 24/7 out of Hours rotation where business needs require

To act as ‘cover’ engineer on Out of Hours when/if required

To analyse information and evaluate results to choose the best solutions and solve problems

To identify complex problems and review related information to develop and evaluate options and implement solutions

To train staff in work procedures, including third party contractors

To work closely with others within the Service Operations Department, to include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times

To maintain accurate information through internal systems and documentation and recording customer updates as and when required

To maintain up to date technical knowledge and expertise in accordance with industry standards

To maintain and build relationships with customers to assist in sales and maintenance activities

To adhere to the company’s policies and procedures, maintaining a professional standard of conduct and upholding the reputation of the company at all times

Any other duties as required in order to meet business objectives





MINIMUM QUALIFICATIONS



Diploma holders or equivalent in Electrical Engineering, Computer Engineering, Electrical Technology, or equivalent work related experience

A minimum 8 years of experience in field service

EMC storage skillset experience is essential

Certified with EMC VMAX & DMX technology desirable Other support certification (ie HP/IBM/Dell) are welcome

Previous experience of working within the IT Maintenance Services Industry

Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times

Must have strong written and verbal communication skills, including the ability and confidence to liaise directly with customers

Strong organisational skills

Must be flexible to work outside of core business hours where business needs require

Competent and confident in the use of technology with good analytical skills

Ability to work to tight deadlines and in a high pressured environment

Plan and prioritise one’s own workload, act on own initiative and effectively manage a multi-faceted workload

A confident and adept communicator with the ability to persuade, influence and quickly establish effective working relationships





PREFERRED QUALIFICATIONS



IT Multivendor Awareness

Stakeholder Needs, Wants and Expectations

IT Service Procedures and Best Practice

IT Technical Skills across multivendor platforms

Communication, Listening and Interpersonal

Analytical and Problem Solving

Time Management, Prioritisation and Organisational

Administration

Customer Service

Accuracy and Attention to Detail

Flexible and Adaptable

Reliable and Hardworking

Acts with Honesty and Integrity

Dedicated and Committed

Professional and Approachable

Team Player

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Computer/Information Technology (Hardware)

Salary:Not Disclosed

Deadline:09th Jan 2020

Company Profile

Curvature is transforming how companies manage, maintain and upgrade equipment and support for multi-vendor, multinational networks and data centers. At a time of competing IT priorities, companies need to be nimble, efficient and smart with their spend. Putting budget toward technology upgrades that give you a significant increase in performance while maintaining assets that are working is a winning strategy for your IT infrastructure and your bottom line. A strategic partner for more than 15,000 organizations globally, we specialize in delivering 24X7 global technical support, advanced hardware replacement, and complete lifecycle management of networking and data center equipment under one global contract from locations in the Americas, Europe, and Asia.
Experience: 30+ years
Total staff: 2,200
Offices in 11 countries: Canada, China, Denmark, India, Japan, Malaysia, Netherlands, Singapore, Thailand, United Kingdom, United States
Global support: 100+ staffed service centers with W-2 engineers and 600+ locations throughout the world for parts with labor partnerships in place
20 languages spoken: Bahasa (Indonesian), Cantonese, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Mandarin, Spanish, Swedish, Tamil, Telugu, Turkish

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