Responsibilities To plan coordinate the receiving of Body and Paint customers in line with the established standard operating procedures NSSW and business processes To perform accurate repair estimates for both Insurance and cash paying customers To do final bill invoice for cash repairs and insurance cases To upload all the necessary mandatory documents in Merimen system To ensure all documents are complete before releasing the vehicle to the customers To ensure Discharge Voucher DV to be signed by the insured before the vehicle been delivered To do supplementary claims where needed To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date To achieve budgeted B and P Sales Intake targets and Customer Satisfaction level To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts To effectively handle customers dissatisfaction complaints Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues Coach and provide career development advice to junior or trainee B and P service advisors To support all service marketing promotions and campaigns Others duties as assigned by superior Requirements Candidate must possess at least a Professional Certificate Diploma Advanced Higher Graduate Diploma Bachelor s Degree Post Graduate Diploma Professional Degree Engineering Mechanical Automotive or equivalent At least 2 years of working experience in the related field is required for this position Applicants must be willing to work in Kepong Preferably Junior Executives specializing in Customer Service or equivalent Full-Time positions available
Type : Company job
Role : Junior Executive
Industry : Automobile/Automotive Ancillary/Vehicle
Salary : Not Disclosed
Tan Chong Ekspres Auto Servis Sdn Bhd (TCEAS) is a network of full-fledged one-stop centre for all servicing and repair works for Nissan and Renault cars in Malaysia.
Tan Chong Group began its story in the 1950s with the distribution of the first Japanese car brand in Malaysia, and has grown to be one of leading automotive companies in Malaysia with presence in Vietnam, Cambodia, Laos and Myanmar. Tan Chong Group is a public listed company on the Main Board of Bursa Malaysia and is also one of the Top 100 Employers in the country.
The Tan Chong Group’s diverse business portfolios include:
Assembly and distribution of motor vehicles
Provision of after-sales services
Motor-related financial services such as hire purchase, leasing and insurance agency
Franchise holder and exclusive distributor of Nissan and Renault vehicles as well as trucks and buses under the UD Trucks and Silverbus brands in Malaysia.
Distributions of heavy machinery