Responsibilities:To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.To perform accurate repair estimates for both Insurance and cash paying customers.To do final bill / invoice for cash repairs and insurance cases.To upload all the necessary mandatory documents in Merimen system.To ensure all documents are complete before releasing the vehicle to the customers.To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.To do supplementary claims where needed.To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.To effectively handle customers dissatisfaction complaints.Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.Coach and provide career development advice to junior or trainee B&P service advisors.To support all service marketing promotions and campaigns.Others duties as assigned by superior.Requirements:Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, Engineering (Mechanical/Automotive) or equivalent.At least 1 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in Jalan Kemajuan 12/18.Preferably Junior Executives specializing in Customer Service or equivalent.Full-Time position(s) available.
Type : Company job
Role : Junior Executive
Industry : Automobile/Automotive Ancillary/Vehicle
Salary : Not Disclosed
Tan Chong Ekspres Auto Servis Sdn Bhd (TCEAS) is a network of full-fledged one-stop centre for all servicing and repair works for Nissan and Renault cars in Malaysia.
Tan Chong Group began its story in the 1950s with the distribution of the first Japanese car brand in Malaysia, and has grown to be one of leading automotive companies in Malaysia with presence in Vietnam, Cambodia, Laos and Myanmar. Tan Chong Group is a public listed company on the Main Board of Bursa Malaysia and is also one of the Top 100 Employers in the country.
The Tan Chong Group’s diverse business portfolios include:
Assembly and distribution of motor vehicles
Provision of after-sales services
Motor-related financial services such as hire purchase, leasing and insurance agency
Franchise holder and exclusive distributor of Nissan and Renault vehicles as well as trucks and buses under the UD Trucks and Silverbus brands in Malaysia.
Distributions of heavy machinery