• Service Advisor, Body & Paint (Petaling Jaya) Jobs in Malaysia - 987621

    Tan Chong Ekspres Auto Servis Sdn Bhd
  • 1 - 3 Years
  • Malaysia - Selangor - Petaling Jaya - Jalan Kemajuan 12/18
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  • Posted above 1 month
  • Job Views: 28
  • Job Applicants: Less than 10

Job Description

To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processesTo perform accurate repair estimates for both Insurance and cash paying customersTo do final bill / invoice for cash repairs and insurance casesTo upload all the necessary mandatory documents in Merimen systemTo ensure all documents are complete before releasing the vehicle to the customersTo ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been deliveredTo do supplementary claims where neededTo liaise and negotiate effectively with insurance adjusters and insurance person-in-chargeCommunicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery dateTo achieve budgeted B&P Sales, Intake targets and Customer Satisfaction levelTo make or initiate Back Orders and to follow-up with Job Controller on all Back Order PartsTo effectively handle customers' dissatisfaction complaintsContinuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issuesCoach and provide career development advice to junior or trainee B&P service advisorsTo support all service marketing promotions and campaignsOthers duties as assigned by superior
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Mechanical/Automotive) or equivalentAt least 1 year(s) of working experience in the related field is required for this positionApplicants must be willing to work in Jalan Kemajuan 12/18Preferably Junior Executives specializing in Customer Service or equivalentFull-Time position(s) available

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Automobile/Automotive Ancillary/Vehicle

Salary:Not Disclosed

Deadline:23rd Jan 2020

Company Profile

Tan Chong Ekspres Auto Servis Sdn Bhd (TCEAS) is a network of full-fledged one-stop centre for all servicing and repair works for Nissan and Renault cars in Malaysia.
Tan Chong Group began its story in the 1950s with the distribution of the first Japanese car brand in Malaysia, and has grown to be one of leading automotive companies in Malaysia with presence in Vietnam, Cambodia, Laos and Myanmar. Tan Chong Group is a public listed company on the Main Board of Bursa Malaysia and is also one of the Top 100 Employers in the country.
The Tan Chong Group’s diverse business portfolios include:
Automotive Division

Assembly and distribution of motor vehicles

Provision of after-sales services

Motor-related financial services such as hire purchase, leasing and insurance agency

Franchise holder and exclusive distributor of Nissan and Renault vehicles as well as trucks and buses under the UD Trucks and Silverbus brands in Malaysia.

Non-Automotive Division

Consumer Goods


Distributions of heavy machinery

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