• Service Delivery Manager Jobs in Malaysia - 1014833

    EPS Malaysia
  • 7 - 9 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 11
  • Job Applicants: Less than 10

Job Description

Our Esteemed and Reputable Client is looking for Service Delivery Manager for their organization This will be a 1 Year Contract (Convertible)

Responsible for getting services delivered to clientsResponsible for specific IT services or accounts and ensures the effective deliveryEnsure SLAs are metMonitor and report on service performance and discuss the results with the operations team and the clientPrepare service Improvement Plan if needed and is accountable for its implementationKeeping clients satisfied with the company's services through managing projects, fixing any reliability issues and managing budgetsEnsure that the delivery processes are efficient and cost effective and streamline them if necessaryAttend/ organize the service review meetingsContribute to remediation plan and continuous improvement of the service delivery

Requirements
Min 6 years / prior experience in service management, service delivery, change management, incident management or managed servicesMin 3 years experience in people managementITIL CertifiedStrong leadership and communication skillsWilling to travel within Klang Valley

Profile Summary

Type:Company Job

Role:Manager

Industry:Human Resources Management/Consulting

Salary:MYR 7,500 - 10,500

Deadline:10th Mar 2020

Company Profile

EPS Malaysia is a leading recruitment, outsourcing and search specialist offering INNOVATIVE, COST-EFFECTIVE and VALUE-ADDED services to our customers and business partners. Our range of services includes:
General, Professional and Executive SearchManaged Services / Manpower OutsourcingRecruitment Process OutsourcingPayroll Outsourcing
With regional presence and offices around Asia Pacific, we have worked with many reputable organizations including multi-national corporations, government agencies and local companies to meet with their manpower requirements. Our long customer list and being awarded with ISO 9001:2015 standards and multiple achievement awards within the industry is a strong testimony of our track record and professionalism.
For more details, please visit http://www.eps.my

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