• Service Desk Agent: Chinese Jobs in Malaysia - 927890

    Nezda Malaysia
  • 1 - 3 Years
  • Malaysia - Selangor
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  • Posted above 1 month
  • Job Views: 13
  • Job Applicants: Less than 10

Job Description


At least 1 year(s) of working experience in Service Desk is required for this positionRequired language(s) MandarinWilling to work on Rotational ShiftWilling to work in Selangor, Malaysia

Record incident resolutions in the Help Desk tool based on user communication via phone, email, etcAlert/Event monitoringTicket life cycle handlingCo-ordination between customers, resolver groups and 3rd partiesIncident handling and escalation managementRemote troubleshooting forDesktop machines, laptops, NotebooksPrinter Services network printersiPhones, iPad, iPodsBackup system support;Updating current infrastructure;Deploying new equipment;Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframeProvide initial assessment of urgency and business impact on all support callsManage Service requests, software installations, new computer setups, upgrades, etc

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Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Human Resources Management/Consulting

Salary:Not Disclosed

Deadline:21st Oct 2019

Company Profile

Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Malaysia's most promising people supply chain company with multiple offices and 300+ core employees.
The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.

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