Handle IT inquiries/incidents or problem via phone, email, fax, web and other means set by the respective accountManages and provide management support to the agents who are supporting the customer inquiries and problems.Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information.Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction.Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.Responsible for ensuring resources are utilized efficiently and in the way that consistently promote the customer quality and satisfaction.Requirements:Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology, Business Studies/Administration/Management or equivalent.Required language(s): English & Korean language skill is a must.At least 1 year(s) of working experience in the related field is required for this position.Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.Full-Time position(s) available.
Type : Company job
Role : Junior Executive
Industry : Computer/Information Technology (Software)
Salary : MYR 3,200 - 4,500
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