• Service Manager Jobs in Malaysia - 981686

    NTT MSC Sdn. Bhd.
  • 5 - 7 Years
  • Malaysia - Selangor - Cyberjaya
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  • Posted above 1 month
  • Job Views: 14
  • Job Applicants: Less than 10

Job Description

Main responsibilities are to ensure smooth running and customer satisfaction of the Data center system and networking infrastructure for our valued customers This will include monitoring, implementing, managing, trouble-shooting, maintaining of the existing system and network environments In addition, this will include, customer care, maintenance operation design, prepare related documentation, etc

To develop long term relationship with appropriate stake holders within customers

To be responsible for managing customer expectations and feedback, monitoring and analysing tickets regarding the service specification

To maintain customer SLA,and prepare reporting documents on KPI’s to the customer in regular meeting, face to face or on remotely basis

To coordinate with Operation team to analyse and resolve root cause, and initiate projects for service upgrades, when problems are identified

To inform Operation team in work procedures, and amend the procedure as necessary

To understand customer requirement and provide feasible solutions, or offer as a new service

To assist Sales and Project Management Division with technical specifications and proposals

To design customer maintenance and operation scheme,and prepare the proper documentations

To develop and enhance current policies, procedures, documentation for workflow and other related areas

To conduct internal weekly meetings and manage the problem issue accordingly

To be escalated in 24 hour, 365 days for resolving high severity issue, and negotiate with various parties, NTT affiliates or vendors

To perform other miscellaneous job-related duties as assigned


Possess a Degree in a related discipline with at least5year experience

Previous experience and knowledge in managing Data Center and network infrastructure and possesses CCNA and Windows certificates, ITIL foundation would be an advantageous

Understand Japanese working culture is a preferable

Experience in the operation, maintenance and administration of various operating systems and applications;

Good understanding of Internet architectures and technology

Willing to work on stand-by basis and after office hours if needed

Good communication skills, motivated, self-directed and able to work effectively both independently or in a team

Profile Summary

Type:Company Job

Role:Junior Executive


Salary:Not Disclosed

Deadline:14th Jan 2020

Company Profile

NTT MSC, was founded in 1997, a 100% owed subsidiary of NTT Communications Corporation thatis the international services arm of Nippon Telegraph and Telephone Corporation (NTT), the world's largest provider of telecommunications services with more than 100 years of communications experience.
NTT MSCoffers diverse managed network services, high-quality connectivity, Global IP Network Services, Enterprise Hosting services and system integration solutions to corporate customers. Relying on its years of experience in Asia Pacific, and the technological depth and expertise of its parent company, NTT Communications Corporation, in information and communication technology (ICT), NTT MSC is able to determine the best solution to help resolve customer problems and satisfy the customer's toughest requirements.

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