Service Manager - Jobs in Malaysia - 981686

NTT MSC Sdn. Bhd.
Job Summary
  • Experience 5-7 Years
  • Telecommuting

Job Description

Main responsibilities are to ensure smooth running and customer satisfaction of the Data center system and networking infrastructure for our valued customers This will include monitoring implementing managing trouble-shooting maintaining of the existing system and network environments In addition this will include customer care maintenance operation design prepare related documentation etc To develop long term relationship with appropriate stake holders within customers To be responsible for managing customer expectations and feedback monitoring and analysing tickets regarding the service specification To maintain customer SLA and prepare reporting documents on KPI and rsquo s to the customer in regular meeting face to face or on remotely basis To coordinate with Operation team to analyse and resolve root cause and initiate projects for service upgrades when problems are identified To inform Operation team in work procedures and amend the procedure as necessary To understand customer requirement and provide feasible solutions or offer as a new service To assist Sales and Project Management Division with technical specifications and proposals To design customer maintenance and operation scheme and prepare the proper documentations To develop and enhance current policies procedures documentation for workflow and other related areas To conduct internal weekly meetings and manage the problem issue accordingly To be escalated in 24 hour 365 days for resolving high severity issue and negotiate with various parties NTT affiliates or vendors To perform other miscellaneous job-related duties as assigned Requirements Possess a Degree in a related discipline with at least5year experience Previous experience and knowledge in managing Data Center and network infrastructure and possesses CCNA and Windows certificates ITIL foundation would be an advantageous Understand Japanese working culture is a preferable Experience in the operation maintenance and administration of various operating systems and applications Good understanding of Internet architectures and technology Willing to work on stand-by basis and after office hours if needed Good communication skills motivated self-directed and able to work effectively both independently or in a team

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Telecommunication

Salary : Not Disclosed

Deadline: 2020-01-14

Company Profile

NTT MSC, was founded in 1997, a 100% owed subsidiary of NTT Communications Corporation thatis the international services arm of Nippon Telegraph and Telephone Corporation (NTT), the world's largest provider of telecommunications services with more than 100 years of communications experience. NTT MSCoffers diverse managed network services, high-quality connectivity, Global IP Network Services, Enterprise Hosting services and system integration solutions to corporate customers. Relying on its years of experience in Asia Pacific, and the technological depth and expertise of its parent company, NTT Communications Corporation, in information and communication technology (ICT), NTT MSC is able to determine the best solution to help resolve customer problems and satisfy the customer's toughest requirements.
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