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Site Operations provides safe, healthy and reliable facilities to our workforce that are secure and fit for purpose Site operations are also accountable for the business continuity program for Applied Intelligence
Due to the enabling and supporting nature staff that are employed in a site operations role must be driven to provide exceptional customer satisfaction To do so site operations staff are generally those with energy and initiative who enjoy interaction with their stakeholders and have an ability to understand complex problems and design effective solutions Site operations staff receives satisfaction in their job when tasks are complete to the best of their ability and meet the expectations of their stakeholders because they have delivered efficient and expedient results
Staff employed are often the face of the broader business and/or liaise with senior BAE staff and external visitors, clients or stakeholders As such, staff are expected to always present themselves in a professional manner This includes ensuring dress and appearance is always aligned with agreed professional standards; as well as liaison with others is undertaken with courtesy and respect
Working as an integrated component of site operations, the key priorities of the Site Operations Assistant (facilities) are to ensure the effective and efficient operation at designated location ensuring the provision of daily services and standards are maintained at the highest level as well as ensuring that all aspects of the company security and facility regime relating to the site are delivered
Due to the nature of the work there will be a requirement to be on the Emergency Call Out list and to work out of hours as required Some weekend working will also be required from time to time
The Site Operations Assistant (facilities) will report to the Site Operations Coordinator or directly to the Site Operations Regional Manager The scope of the role is focussed on the local office but will support all offices in region as part of the collaborative nature of our regional teams
Maintain and where appropriate improve upon standards to achieve the highest quality service delivery for reception areas Enhancing visitor experience as first point of contact with the companyResponsible for providing exceptional customer service to guests and clients at every engagement opportunityEnsuring each client / guest receives a personal, professional “meet and greet” service / welcomeEnsuring all clients / guests receive high standards of hospitality including immaculately presented meeting rooms, supply of drinks and other provisions, provision of information, efficient arrival and departure process, escorting to meeting rooms, notifying internal clients of guest arrivals etcSupport all VIP visits ensuring the highest standards of customer service are deliveredProvide reception and switchboard telephony services, maintaining agreed standardsSupport the Site Operations Coordinator in achieving the satisfactory operational delivery of maintenance, cleaning, catering, stock management etcEnsuring delivery targets & KPI targets are achieved or exceededTo work on other related duties as defined by the Site Operations Coordinator and/or Site Operations Regional ManagerDeliver internal and external mail services including sorting and distribution of incoming mail, franking of outgoing mail, maintaining sufficient consumables stock levels, maintaining franking machine and correct charging ratesArranging catering and refreshments for meetings / functions as appropriateEnsuring daily continual tidiness and cleanliness of the office area; coordinating with any external cleaners where necessaryDeliver excellence in relation to meeting room & hot desk booking services / couriers and taxis booking services / post services and maintain appropriate records for the sameAd-hoc secretarial / administrative office duties as requiredProducing occupation reporting relating to the use of office and meeting spaceMaintain general tidiness and ensure sufficient stocks of office consumables, stationary and other company provided items throughout the buildingMaintain a safe and operational working environment for all staff in respect of health and safety, office planning and welfare facilitiesTo operate as part of an integrated enabling services team, that includes Facilities, SHE, IS and Security to ensure that the services are delivered in an efficient and coordinated mannerFocus of role is on completing the above tasks faster and more efficiently, with less management oversightProactively looking to make improvements to current process
Able to work on his/her own initiative and as part of a teamExcellent interpersonal skillsGood organisation and communication skillsGood working knowledge of Microsoft Office software packages
Industry:Computer/Information Technology (Software)
Deadline:11th Mar 2020
We help nations, governments and businesses around the world defend themselves against cybercrime, reduce their risk in the connected world, comply with regulation and transform their operations.
BAE Systems offers a range of solutions to protect and enhance the connected world. Building on our strong heritage of security and defence, we deliver a range of solutions created from products and services tailor We work globally across a number of public and private sector organisations with a detailed understanding of their challenges to help them achieve their business objectives.
At BAE Systems we offer a range of cyber security and intelligence products and services to protect and enhance the connected world. Building on our strong heritage of security and defence, we deliver a range of products and services tailored to the needs of the customer.
Our success is down to our people. The changing nature of our business means that we’re constantly looking for the brightest talent to help us fulfil our ambitions. As an experienced professional, we’ll entrust you with responsibility; this means that you’ll have client contact, variety and support from day one.
We'll encourage and support you to develop your skills and reward you as you grow. Whatever your area of expertise, you'll be much more than just a job title; you'll be an integral part of the business where your individual contribution makes a difference every day. Great minds deserve great rewards, so we also offer a very competitive salary and benefits package.
Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. Staying competitive in today’s global marketplace requires an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential.
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