Social Media Content Moderator (Hong Kong Market / Base in Singapore) - Jobs in Singapore 1015448

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Job Summary
  • Experience 0-2 Years
  • Telecommuting

Job Description

As a Social Media Content Moderator, you would be a critical link in building safe online communities. Working cross-functionally with other stakeholders and ensure that communities stay safe, share responsibly and respectfully to help make the world more open and connected.Job DescriptionAssist our online community and help resolve inquiries empathetically, accurately and on time.Be aware of the client’s products and community standards.Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.Recognise trends and patterns, and escalate issues outside the company policy to the global teamJob RequirementsMin. 1-year prior Operations experience in shared services, Business Process Outsourcing environment or comparable service/process management environment.High affinity and cultural awareness of political/social situation regarding the relevant market/region.Strong interpersonal skills, verbal and written communication skills and most importantly empathy.Ability to make well balanced decisions and personally drive to be an effective advocate for the community.Display a strong bias to doing what’s right for the community in supporting the client’s mission.Able to speak Mandarin and English to liaise with Mandarin speaking client.Working hours will be based on 24/7 rotating shift – 44 hours per week / 5 days work week (including public holidays and weekend)Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.We regret that only shortlisted candidates will be notified.Thank you.

Profile Summary

Type : Company job

Role : N/A

Industry : N/A

Salary : Not Disclosed

Deadline: 2020-03-11

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