Special Services Support Agent - Jobs in Malaysia - 989303

Federal Express Services (M) Sdn Bhd
Job Summary
  • Experience 1-3 Years
  • Telecommuting
    N/A



Job Description

TYPE DESCRIPTION Representative: Involves online and telephone contact with external/internal customers within functional area and completing any related administration.JOB SPECIFIC RESPONSIBILITIESCustomer Interaction for Quotes, Bookings & Queries, Customer Retention, Customer Satisfaction, Execute Standard Operating Procedures per Product, Gross Margin Achievement/ Growth, Job Conversion, Policy & Procedure Compliance, Revenue Achievement/ Growth, Service Performance, Vendor UsageJOB PURPOSE Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.PROCESSES & PROCEDURESPerforms defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback onprocesses and procedures proactively, making recommendations for continuous improvement to senior team members.PROBLEM SOLVINGInvestigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.COMMUNICATIONUses appropriate communication methods to understand and share information with customers, team members and other departments. Supports team members and other departments during process changes including participating in the development of appropriate job aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.REPORTING & DATA MANAGEMENTValidates or completes accurate and timely reporting. Supports/researches relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.COMPLIANCEEnsures ongoing compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.ALIGNMENTSWorks closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.Required skill(s): interpersonal skills, judgement & decision making skills, negotiation skills, Planning & Organizing Skills, Problem Solving Skills.Required language(s): Bahasa Malaysia, EnglishAt least 1 year(s) of working experience in the related field is required for this position.Preferably specializing in Sales - Telesales/Telemarketing or equivalent.Full-Time position(s) available.

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Transportation/Logistics

Salary : MYR 2,720 - 4,200

Deadline: 2020-01-26

Company Profile

TNT Express TNT Express, a FedEx company, is one of the world’s largest express delivery companies. On a daily basis, TNT Express delivers close to one million consignments ranging from documents and parcels to palletised freight. The company offers road and air delivery services in Europe, the Middle East and Africa, Asia-Pacific and the Americas.
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