• System Support Analyst Jobs in Malaysia - 1009243

    Diamond Key International (M) Sdn Bhd
  • 1 - 3 Years
  • Malaysia - Selangor - Mutiara Damansara
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  • Posted above 1 month
  • Job Views: 24
  • Job Applicants: Less than 10

Job Description

Be part of existing 24 x 7 support system providing mission critical operational, maintenance and technical support services for customers all over the world

Working in rotating shift to provide 24 x 7 x 365 support coverage

Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations

Meeting the targeted SLA and KPI objective aligned with customers’ support agreement

Take ownership of customers issues and follow problems through to resolution

Work closely with team members and leaders at all time to achieve quality results and productivity

To channels and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure

Analyze statistic and compile accurate reports

Keep accurate records and document customer service actions and discussion

Participate in ad hoc projects as require

Proactively identify areas of service and procedural improvement and make recommendations to the team leader

Self-motivated and punctual

Ability to multitask



Requirements



A recognized Certificates, Diploma or Degree in IT, Electrical Engineering with at least 1 year experience

Fresh graduates are encourage to apply

Unix / Linux knowledge will be added advantage

Working knowledge of customer service software, database and tools

Must be able to work on shift & Public Holidays

Customer oriented with good interpersonal and communication skills

Passionate and enthusiastic about customer service

Effective team player with pleasant disposition and personality

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Oil/Gas/Petroleum

Salary:MYR 3,000 - 4,200

Deadline:01st Mar 2020

Company Profile

Diamond Key International (Malaysia) has over 110 installed sites for fuel terminal and automation systems in the Oil & Gas industry in Asia Pacific region. We are currently expanding our business throughout the region and growing into new markets where automation and engineering are key drivers of business success.
We are a leader in providing products and services to the Oil, Gas, Chemical and Lubes industry related to the storage, transfer and distribution of bulk liquid and gas. Our solutions range from specialised technical components, metering and control systems to full facility integrated automation systems. Our services include consultancy, engineering, project management, installation, maintenance and 24 x 365 support services.
Whether it involves providing a product or a completely integrated solution, our team can provide an answer that meets the functionality, time and budget.
Organisation
DKI provide automation products, solutions and services to industry users, Original Equipment Manufacturers and System Integrators for hydrocarbon metering. Our team can provide an answer that meets the requirements of functionality, time and budget.
Our products and solutions include metering equipment and SCADA to full facility terminal automation systems. Services include consultancy, engineering, project management, installation, maintenance and 24 hour support.
Experience
With extensive knowledge & experience in metering solutions our highly regarded team offer many years of proven project management and technical expertise. A solid international reputation has been built upon:

Experience
Support


DKI takes pride in our ability to deliver solutions that are engineered and designed to meet their specific requirements, ensuring a cost-effective implementation through proven packages that improve operational efficiency, effectiveness and safety while reducing operational risks.

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