• Systems Executive - Salesforce Jobs in Malaysia - 974638



    AirAsia
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 14
  • Job Applicants: Less than 10

Job Description

Responsibilities

Oversee all Customer Happiness systems including but not limited to Salesforce & ChatBot technologyDay to day maintenance of systems including building the ChatBot databaseKey point of contact for external system vendorsFirst point of contact for Customer Happiness Allstar’s for any system related queriesCustomer Happiness stakeholder for any system requirements, projects, changes or needsDesign, implement and own system manuals, SOP’s, process & training documentsProduce business requirements, system requirements and business case documents for system needs & changesOther duties as required

Desired Skills & Experience

Possess at least a Diploma, Bachelor's Degree in Computer Science/Information Technology/Engineering (Computer/Telecommunication) or equivalentPrior experience with key Customer Happiness systems including Salesforce, Google platform & ChatBot technologyStrong IT system knowledge, including basic coding languages, API/integration options and cloud platformsDemonstrated experience building & managing multi channel ChatBot programsProject Management experienceAbility to be the liaison between the business and vendors to achieve key business objectivesExperience designing system related processes, manuals & training programsStrong interpersonal & presentation skillsExcellent command of the English language

Profile Summary

Type:Company Job

Industry:Aerospace/Aviation/Airline

Salary:Not Disclosed

Deadline:01st Jan 2020

Company Profile

At AirAsia, we see ourselves as not so much an airline operator but more of a digital company that happens to be in the airline business.
AirAsia has sparked a revolution in air travel with more and more people around the region choosing us as their preferred choice of air transport. As we continuously strive to promote air travel, we also seek to create excitement among our guests with our range of innovative and personalized services.
Our mission is to attain the lowest cost so that everyone can fly with AirAsia and maintain the highest quality product, embracing technology to reduce cost and enhance service levels. Together with our siblings, AirAsia X, Thailand AirAsia, Indonesia AirAsia, Philippines' AirAsia, AirAsia India and AirAsia Japan, we're set on charting courses to new horizons with the staunch belief that "Now Everyone Can Fly".
AirAsia has been awarded as the World's Best Low-Cost Airline for 10 consecutive years; 2009 - 2018 by Skytrax.

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