• Systems Support Project Manager Jobs in Malaysia - 981995

    Brandt International Sdn Bhd
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur
Login to Apply Register and Apply
  • Save Job
  • Posted above 1 month
  • Job Views: 29
  • Job Applicants: Less than 10

Job Description

Responsibilities-
Creates and maintains User Acceptance Test (UAT) in accordance with our level of quality requirementsPerforms UAT and GFT testing prior to the implementation of new releases, reporting system issues as necessaryCreates and reports issues while making recommendation on system enhancements to managementLiaises with management, Information Systems and other departments to provide feedback and escalate system issuesConducts Post Deployment Testing (PDT) and identifies concerns with system deploymentsCollaborates with Customer Advocacy & MIS Teams to ensure alignment of goalsMaintain system configuration for data integrity

Requirements -

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Business Studies/Administration/Management or equivalentExcellent verbal and written communication skillsSalesforce Service Desk is highly preferredSelf-motivated, with ability to work independently at timesGeneral knowledge of department functions and CRM Systems is highly desiredTechnical Skills; Computer Skills Proficiency with Microsoft Office toolsRequired language(s) Bahasa Malaysia, EnglishFluent in written and spoken EnglishAt least 2 year(s) of working experience in testing system applications and other related field is required for this positionPreferably Managers specializing in IT/Computer - Network/System/Database Admin or equivalentFull-Time position(s) available

Profile Summary

Type:Company Job

Role:Manager

Industry:Human Resources Management/Consulting

Salary:MYR 6,500 - 7,000

Deadline:14th Jan 2020

Company Profile

Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa
Our vision is “Creating the Branded Customer Experience”.

a) We provide fully outsource inbound and outbound multi-channel contact centre services wherein Brandt will operationally manage the day to day operations (from recruitment to managing Agents at work) to fulfill clients’ changing business requirements and Key Performance Indicators (KPIs). On this front, Brandt currently have call centre operations in the following locations:
1. Indonesia (under Valdo Brandt International): Inbound and Outbound contact centre: 2,500 seats (banks and insurance company); managing 3,000 outsourced staff. These operations are spread over 7 major cities in Indonesia. Back-office (document imaging, Loan Origination System services) and IT infrastructure outsourcing;
2. Philippines: 298 contact centre seats handling outbound calls for US based clients;
3. Malaysia: 102 contact centre seats at Petaling Jaya new town – customer service, loyalty program, revenue generating outbound services
b) Human Resource Outsourcing (HRO) – using a proven recruitment process outsourcing framework to provide contact centre and non-contact centre staff with the job right fit for our clients, and managing end-to-end the personnel (employee relations activities for staff retention and record, payroll (salary, EPF, Socso, claims/reimbursements) and disciplinary, coaching/counseling matters. Brandt is currently managing 200 contact centre headcounts under HRO services for one of Malaysia largest tele-communication providers; AND another 100 seats growing to 1,000 seats (end 2013) for the largest tele-communication provider in Singapore, based in Klang
c) Build-Operate-Transfer (BOT) model where we help client build their contact centre, and thereafter help operationally run it for a period of time for success transfer; this is not a service offering but a model/approach that we undertake to do BPO especially true for call center environment.

New Job Seeker

Register With Us
or

Upload CV

Max 2 MB, doc, docx, rtf, pdf
We will fill your details