Manages and leads a team of employees Communicates company goals safety practices and deadlines to team Motivates team members and assesses performance Provides help to management including hiring and training and keeps management updated on team performance Job responsibilities To recruit train develop and monitor the overall competency and skills of the team members to meet the required standards and expectation of their job scopes Execute operation processes in order to manage all operational matters in a time sensitive way Act as a single point of contact with the team ensuring that internal team events sales challenges and operational instructions run smoothly and a proper backup is available during periods of absence Respond to daily operational issues and ensure accuracy and timely campaign reporting from the teams Develop team spirit among the staff and maintain a high morale Manage staff discipline to ensure that processes comply with company regulations Plan and provide training for new staff and conduct staff appraisal on confirmation and year-end performance review Undertake any other assignment or ad-hoc responsibilities as directed by his her superior Job requirements Diploma Degree in any discipline Minimum 2 years supervisory experience in contact centre telesales work environment Good team player and be able to collaborate with other members of the team Possess a sales oriented mindset with good handling skills to manage challenging issues Independent and self motivated Benefits Permanent positions available Monthly incentives up to RM700 Medical and Insurance Coverage Training provided Conducive working environment Good career growth Staff purchase on our business partners products and services
Type : Company job
Role : Senior Executive
Industry : Call Center/IT-Enabled Services/BPO
Salary : Not Disclosed
Teledirect provides multinational organisations with high end, high touch outsourced contact center services to improve their customer experience and/or to accelerate their sales. We operate state-of-the-art contact centres in Singapore, Hong Kong, Japan, China, Spain, Malaysia, Philippines and Thailand. We have a 20-year track record of success with clients in the airline, hospitality, luxury, insurance, banking and technology sectors.
People don’t join Teledirect for a regular job. They come here for more. They come here to fulfil their passion while being part of something greater. They come here to grow as professionals and build successful careers. We care about our people, we care about offering a great working environment, and we believe in rewarding the best talents.
Join us now!