• Team Leader (BPO Industry) Jobs in Malaysia - 981056

    Teledirect Telecommerce Sdn Bhd.
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 33
  • Job Applicants: Less than 10

Job Description

Manages and leads a team of employees Communicates company goals, safety practices, and deadlines to team Motivates team members and assesses performance Provides help to management, including hiring and training, and keeps management updated on team performance

Job responsibilities
To recruit, train, develop and monitor the overall competency and skills of the team members to meet the required standards and expectation of their job scopesExecute operation processes in order to manage all operational matters in a time sensitive wayAct as a single point of contact with the team ensuring that internal team events, sales challenges and operational instructions run smoothly and a proper backup is available during periods of absenceRespond to daily operational issues and ensure accuracy and timely campaign reporting from the teamsDevelop team spirit among the staff and maintain a high moraleManage staff discipline to ensure that processes comply with company regulationsPlan and provide training for new staff and conduct staff appraisal on confirmation and year-end performance reviewUndertake any other assignment or ad-hoc responsibilities as directed by his/ her superior
Job requirements
Diploma/Degree in any disciplineMinimum 2 years supervisory experience in contact centre/telesales work environmentGood team player and be able to collaborate with other members of the teamPossess a sales oriented mindset with good handling skills to manage challenging issuesIndependent and self motivated

Permanent positions availableMonthly incentives up to RM700Medical and Insurance CoverageTraining providedConducive working environmentGood career growthStaff purchase on our business partners products and services

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Call Center/IT-Enabled Services/BPO

Salary:Not Disclosed

Deadline:12th Jan 2020

Company Profile

Teledirect provides multinational organisations with high end, high touch outsourced contact center services to improve their customer experience and/or to accelerate their sales. We operate state-of-the-art contact centres in Singapore, Hong Kong, Japan, China, Spain, Malaysia, Philippines and Thailand. We have a 20-year track record of success with clients in the airline, hospitality, luxury, insurance, banking and technology sectors.
People don’t join Teledirect for a regular job. They come here for more. They come here to fulfil their passion while being part of something greater. They come here to grow as professionals and build successful careers. We care about our people, we care about offering a great working environment, and we believe in rewarding the best talents.
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