We are representing our Client who is an International shipping and container transportation Company. They are looking to hire candidates with suitable experiences in customer service/support field from the Shipping & Logistics industry.
- Guides, coaches and supports the Customer Service Export department
- Be updated on all system changes and ensures that staff is accordingly aware of the changes
- Develops new business processes for smoother workflows.
- Monitors and measures workload to ensure best process is in place.
- Assists staff with trouble shooting issues and handles elevated customer problems.
- Provides training for staff on new systems, regulations and requirements
- Bachelor degree with 3-5 years of experience in the Maritime Industry or the equivalent combination of education and experience.
- Fluent in both oral and written English.
- Possess experience in leading and managing a team.
- Analytical with good problem solving skills. Recognizes and attends to multiple facets in issues and problems.
- Working Days / Hours: Monday - Friday (8.15am - 5.15pm) *tentatively
- 13th months bonus provided
- Performance bonus provided
- EPF & Socso
- Medical Benefits
- Nearby to MRT
Only shortlisted candidates will be notified.
Type : Company job
Role : N/A
Industry : Human Resources Management/Consulting
Salary : N/A
It is Asia Recruits (www.asiarecruit.com.my) vision to enrich peoples lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
As a licensed recruitment agency in Selangor, Melaka and Johor, with license no: JTK 1867, JTK 2467 & JTK 2623 and Endorsan 775, under the Ministry of Human Resources, Malaysia, we represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
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Our established client is looking for dynamic and result oriented candidate to fill their current job opening.